List of the Top 4 Contact Management Software for Viber in 2025

The Planfix platform empowers organizations to oversee their complete business operations online. No matter the size or sector of the company, Planfix serves as an exceptional tool for project and work management. This platform provides your organization with a highly customizable management system, allowing for tailored process designs and visual elements to suit your needs. Combining features such as task and project management, CRM, sales, marketing, production, logistics, support services, accounting, and human resources, Planfix offers a comprehensive solution that integrates various aspects of business operations. Data flows smoothly between teams, ensuring that a transaction at the implementation phase can seamlessly evolve into a project and then be handed over to support. Planfix is ideal for a diverse range of entities, including businesses, non-profit organizations, public associations, and any collective striving towards a mutual goal. With the trust of 7,724 companies, it streamlines business workflows for over 68,000 users, enhancing efficiency and collaboration across the board. The versatility and robustness of the Planfix platform make it a valuable asset for any organization aiming to improve its operational effectiveness.

Mobile communication and payment solutions are evolving rapidly. By merging messaging platforms like WhatsApp with advanced payment functionalities, we foster the development of Conversational Commerce. Our aim is to assist businesses in enhancing their communication capabilities. Our clients utilize various channels, including voice, SMS, and popular messaging applications such as WhatsApp, Apple Business Chat, and Google RCS. Allowing an AI bot to engage in dialogue enables you to initiate conversations through the preferred channels of your customers. To boost conversion rates, it’s essential to weave commerce seamlessly into these discussions. CM.com stands out as a licensed payment service provider by Apple Pay, Google Pay, and WeChat Pay, offering a comprehensive range of payment solutions compatible with all channels, including Credit Cards and local payment methods like Bancontact. Additionally, CM.com features a ticketing platform designed to assist venues such as museums, stadiums, and festivals in selling and managing various types of tickets efficiently. Furthermore, the Customer Data Platform facilitates personalized marketing strategies, while identity and e-sign solutions guarantee secure authentication for all transactions, ensuring a trustworthy experience for users. Ultimately, this integrated approach empowers businesses to connect with their customers more effectively and securely.

We offer a comprehensive solution that integrates sales, marketing, customer service, and sales teams, all centered around enhancing the customer experience. Our goal is to create equal opportunities for all businesses, facilitating their growth and productivity. Our platform includes several key features: * Growth Hacking empowers you to utilize growth marketing strategies to expand your business effectively. * Transform potential leads into clients using SMS and Email Marketing. * Ensure no lead is overlooked by utilizing customizable Pop-ups and Forms. * Facilitate the conversion of leads to successful outcomes with our Kanban-style boards in the Sales Pipeline. * Oversee all customer interactions through efficient Contact Management. * Lead Scoring enables you to pinpoint qualified leads, boosting sales effectiveness. * The Team Inbox keeps communication flowing between your customers and employees. * Messenger allows for ongoing omnichannel communication with your clientele. * Leverage the Knowledge Base to provide valuable information to both your customers and employees, fostering a well-informed community. This holistic approach ensures that every aspect of customer engagement is addressed seamlessly.

An all-encompassing call center solution tailored for enterprises, which integrates features like IP PBX, call recording, omni-channel functionalities, predictive dialing, and in-depth reporting, proves to be highly beneficial for small to medium-sized companies. This software-as-a-service (SaaS) platform encapsulates the advantages found in the Noda Contact Center, offering prioritization for incoming calls and queues, as well as accommodating various dialing methods such as progressive, predictive, and preview. Users are empowered to develop conversation scripts effortlessly through a simple drag-and-drop graphic design interface. The system supports both complete and selective recording of calls, ensuring compliance with PCI DSS regulations. It centralizes communication into a unified queue, managing multiple channels, including Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. In addition, it incorporates programmable standards for processing contacts according to diverse criteria and provides call ratings to evaluate performance effectively. With its proprietary IP PBX and Softswitch, the solution features skill-based routing and distribution, alongside load balancing and hot backup capabilities. Further enhancing its utility, the platform offers consolidated statistics from conversation scripts and telephony with more than 50 pre-built reports readily accessible, as well as real-time online statistics that drive operational efficiency. This comprehensive strategy not only streamlines communication for businesses but also significantly boosts productivity, ensuring that every interaction is optimized for success. By adopting such a robust system, organizations can enhance their customer engagement and foster better relationships with their clientele.