List of the Top Customer Feedback Software for Mid Size Business in 2025 - Page 6

Immerse yourself in the core of your brand by systematically collecting feedback at vital interaction points, whether they occur in digital spaces or face-to-face. Establishing a customer-centric culture becomes attainable through the practical insights gained from this feedback. By proactively managing such input and generating compelling content, you can profoundly impact your company’s reputation. Transactional feedback is generated when you request insights from individuals—like customers, vendors, or representatives—after they have interacted with your business. This important information can be gathered at multiple interaction points, such as during purchase confirmations, service calls, product deliveries, or checkout processes. Each feedback response is tied to someone who has truly engaged with your organization, thereby enriching the authenticity and significance of the insights collected. One of the primary benefits of transactional feedback is its ability to capture opinions at pivotal moments of change. Given that perceptions about your organization often shift in response to particular events, individuals are more likely to adjust their views accordingly. By recognizing and analyzing these shifts, you can more effectively tailor your strategies to meet customer expectations, ultimately improving service delivery and fostering stronger relationships. This ongoing dialogue not only enhances customer satisfaction but also opens avenues for future innovation within your offerings.

CustomerMX equips businesses with the ability to monitor, interact with, and enrich significant moments in the customer journey, all while effortlessly weaving customer insights into their strategic frameworks. By engaging with customers in real-time and collecting feedback during crucial interactions, companies can obtain invaluable insights. The platform merges social sentiment data with internal analytics, delivering a well-rounded comprehension of customer feelings and thoughts. Through efficient data collection that captures a variety of customer experiences, CustomerMX empowers users to understand perceptions better, enhancing loyalty and retention rates in the process. Furthermore, it enables organizations to analyze customer behavior based on market trends, boost brand visibility, optimize wallet share, and reduce service costs. Ultimately, CustomerMX acts as an essential resource for cultivating deeper connections and facilitating sustainable growth, making it indispensable for businesses aiming to thrive in competitive landscapes.

Idiomatic employs cutting-edge AI technology to analyze customer feedback, customizing solutions to meet the distinct requirements of your business. Rather than depending on broad text analysis and manual assessments, you can partner with Idiomatic for quicker, more informed decision-making. The platform organizes everything efficiently, enabling you to swiftly convert feedback into actionable, data-driven strategies. You'll gain valuable insights into the challenges affecting key metrics like NPS, CSAT, and survey results. Our highly personalized approach utilizes your specific business data to reduce uncertainty in your strategic planning processes. By transforming all customer feedback into a unified voice of the customer, Idiomatic empowers you to make decisions with assurance. Stay proactive with our real-time notifications about changes in customer experiences, allowing you to respond promptly. Furthermore, our tailored methodology harmonizes your business insights with our sophisticated AI, which helps you realize the desired outcomes effectively. Effortlessly link insights from various customer feedback channels to deepen your understanding of their needs. With Idiomatic, you can enhance not only your decision-making prowess but also build more robust relationships with your customers, ultimately leading to greater business success. This comprehensive approach ensures that you remain in tune with your clientele, fostering loyalty and engagement.

LucidVueCX integrates and assesses a wide range of customer interactions, including voice communications, social media activities, online feedback, and more, across both digital channels and live agents. By exploring these extensive conversations, company leaders can develop a thorough understanding of their customer base, which allows them to monitor, evaluate, and shape customer interactions to boost efficiency, reduce risks, and improve media performance. Each consumer interaction yields crucial insights and suggestions that can contribute to revenue growth, yet a considerable amount of this information often remains unrecognized or is lost within fragmented KPIs and assessments, leading to missed opportunities for vital insights. The sophisticated linguistic models of LucidVueCX automatically analyze incoming data, pinpointing trends and critical terms within customer communications, thereby converting them into richer insights that can steer customer experience (CX) transformation projects. Additionally, the capacity for real-time automated detection of significant words and notable comments from client exchanges serves as "early warning" indicators for shifts in customer sentiment, enabling companies to respond swiftly and effectively. This functionality not only improves agility but also guarantees that every customer opinion is acknowledged and integrated into the overarching business strategy, fostering a more inclusive approach to customer engagement. Ultimately, this emphasis on listening to customers can lead to stronger relationships and enhanced loyalty over time.

Managing feature requests shouldn't monopolize your time. Your product team often invests extensive hours organizing input in spreadsheets and Jira, which can quickly become unwieldy and forgotten. We empower product teams to work together effortlessly on feature requests across multiple departments by incorporating insights from platforms like Salesforce and Hubspot. While feedback may inundate your inbox from various sources, we help product teams sift through the noise. Our emphasis is on quantifying the influence of requests and collecting vital customer details. By prioritizing the most crucial requests organized by product area or theme, we ensure that all relevant submission information is documented. Our templates facilitate the efficient collection of necessary data, significantly reducing repetitive inquiries about the product roadmap. Instead of spending valuable time responding on Slack or email, your teams can stay informed with just a few clicks. You can also gain insights into the overall revenue impact and context from customers, alongside the highest-priority requests categorized by similar themes. Every day, teams that interact with customers face the challenge of managing product feedback, and we enhance that workflow for greater productivity. Ultimately, our solutions revolutionize how product teams handle feature requests, transforming it into a more manageable and streamlined process. This shift not only improves team dynamics but also ensures that customer voices are heard more effectively.

Lang transforms customer support interactions by automatically tagging them with customized data categories, resulting in a more than 60% decrease in average resolution time. By harnessing your customer support data, you can build a more efficient and smarter customer experience (CX) team. The improved categorization of support interactions facilitates the automation of numerous manual tasks, including ticket routing, triage, and prioritization, which drastically reduces the time needed to address issues. Every organization possesses a treasure trove of customer interaction data, and Lang empowers you to create personalized CX categories that enable effective collection and organization of this information. With the capability to generate actionable insights from your data effortlessly, you can boost customer retention rates and uncover potential revenue opportunities. Leveraging your distinct data language, Lang aids in the automatic tagging and categorization of customer interactions, highlighting new trends within your data. Additionally, you can easily implement automation based on these insights, ensuring seamless integration with critical CX systems. By facilitating real-time auto-tagging and categorization of incoming support tickets, you can provide a prompt and organized response to customer inquiries. This strategy not only optimizes workflows but also significantly improves overall customer satisfaction, creating a more robust relationship between the organization and its clientele. Ultimately, embracing these advanced tools can lead to a more proactive approach in addressing customer needs.

The genuine insights obtained from our Smileys play a crucial role in improving the customer experience while driving growth, efficiency, and profit margins. When customers are pleased, they are more likely to return for additional purchases! By capturing their feelings as they happen, it’s essential to recognize that refining the customer journey is a continual effort that requires gathering reliable feedback and making necessary adjustments. Propel your business forward with immediate insights from customers that can lead to remarkable changes. Should you wish to learn more about how our Smiley feedback solution can meet the specific needs of your business, our dedicated team stands ready to help. HappyOrNot not only enhances customer interactions but also pinpoints challenges and provides actionable solutions. Encourage a culture of open feedback within your organization, fostering an atmosphere that prioritizes service excellence. This dependable strategy consistently yields positive outcomes. Our Success Services provide you with vital tools and proven practices to transform your organization. A user-friendly analytics tool not only makes the process enjoyable but also offers accurate forecasts and real-time insights, ensuring you maintain a competitive edge. With these invaluable resources at your disposal, the journey to improved customer satisfaction and operational excellence has never been more attainable. Ultimately, by embracing this approach, your organization can thrive in an ever-evolving market landscape.

Transforming the authentic feelings and thoughts of individuals during their experiences into practical insights can significantly bolster your organization. Our cutting-edge smiley face surveys effectively gather this feedback while also encouraging and energizing users to voice their opinions. By capturing “in-the-moment” responses, we ensure greater precision and higher participation rates. Research shows that 86% of consumers are inclined to spend more for an exceptional customer experience. Moreover, our completely customizable feedback kiosks act as a reliable visual reminder of your dedication to understanding customer perspectives. The ease of our customer feedback surveys allows users to effortlessly convey their thoughts regarding their experiences. Utilizing smiley face ratings offers participants a rapid and uncomplicated way to assess your service. Our engaging customer surveys are not only entirely accessible but also provide timely results, keeping you closely aligned with customer requirements. Additionally, our push-button feedback surveys now feature both touch and touchless options to cater to a variety of preferences, making it easier than ever to collect valuable insights. This multifaceted approach ensures that you maintain a strong connection to evolving customer sentiments and preferences.

Canvs AI serves as a powerful insight platform that converts open-ended responses from surveys, social media, and transcripts into meaningful conversational intelligence. Its capabilities extend to analyzing product reviews and various other types of feedback. Renowned brands, research firms, and media companies globally utilize Canvs to accelerate their insights and enhance their understanding of their target audiences, all while minimizing analysis costs. By automating the interpretation and analysis of open-ended text, Canvs helps users swiftly reveal consumer insights rich in emotional depth and analytical reliability. The platform features an intuitive insights portal that enables users to effectively explore, filter, and compare their results. Additionally, it facilitates the creation of impressive data visualizations. Canvs also automates the coding of attributes, recall, and awareness questions, enabling users to quickly identify and classify the sentiments and emotions expressed by respondents. This functionality ultimately empowers businesses to make more informed decisions based on nuanced consumer feedback.

Our advanced AI solutions enable the analysis and classification of customer feedback from a variety of sources, including support tickets, online reviews, call recordings, and surveys, providing you with a more comprehensive understanding of your natural language data. Customers share valuable qualitative insights through different channels, such as surveys, emails, chat interactions, and phone conversations. They often raise questions regarding potential purchases or voice their intent to return items. By employing Machine Learning techniques, we can decode the subtleties related to Customer Churn and Retention. This empowers you to quickly identify the traits, products, and feedback types most closely associated with Customer Retention and Churn, which can lead to more strategic business decisions. Recognizing these trends can greatly improve your capacity to enhance customer satisfaction and foster long-term loyalty. Ultimately, the insights derived from this analysis can drive more effective engagement strategies.

Korrect serves as a user-friendly platform tailored for product teams that are expanding and gathering insights from multiple feedback channels. Moreover, our research indicates that promoting transparency with users and customers greatly boosts customer loyalty, prompting us to introduce features that enable teams to efficiently create and maintain both public and internal roadmaps. This commitment to openness not only fortifies connections with users but also ensures that product development is closely aligned with customer needs and expectations. By prioritizing these aspects, we strive to foster a collaborative environment that benefits both the team and its users.

Utilize customer feedback to refine your product strategies effectively. Birdie acts as a comprehensive platform that enables product development professionals to collect and sort feedback from various channels, utilizing AI to derive significant insights. Our tool empowers organizations focused on product development to gain an in-depth understanding of their customers, which aids in crafting strategies that enhance acquisition, conversion, and retention rates. By combining state-of-the-art AI technology with human insight, our collaborative SaaS platform allows product teams to scrutinize millions of customer perspectives, helping them to prioritize key features, improve product offerings, detect emerging trends, and monitor competitors in the market. With the direct input from your customers, you can elevate your product decisions and strategically define your roadmap. Employing their language can help you refine product positioning and create compelling messages that truly resonate. This approach minimizes the time wasted on analyzing data across multiple platforms, allowing you to concentrate on meaningful engagement with your customers. Moreover, Birdie not only simplifies the feedback collection process but also nurtures a more profound connection with your user base, ultimately driving product success. By leveraging these connections, organizations can stay ahead of trends and continuously innovate based on real customer needs.

Boost the success of your marketing efforts and gain deeper insights into your clientele by incorporating the feedback you collect into your CRM system. Leveraging real-time analytics enables you to take advantage of favorable reviews while also addressing the concerns of dissatisfied customers. Strive to connect with each customer by actively engaging with their feedback. Our advanced AI technology swiftly analyzes every piece of feedback, facilitating customized responses that accurately reflect the sentiments and satisfaction levels of your customers. This strategy not only enhances the engagement of your loyal supporters but also effectively mitigates the issues faced by unsatisfied clients. By delivering prompt and relevant responses to customer inquiries and concerns, you can greatly enhance their overall experience. Moreover, this approach yields significant cost savings, presenting a financially sound solution with an impressive return on investment of 600%. In the end, the integration of customer feedback into your business processes cultivates loyalty and propels long-term growth, ensuring that you remain responsive to the evolving needs of your customers. By fostering a culture of feedback responsiveness, you also position your brand as one that genuinely values customer input and strives for continuous improvement.

Meet Antrika, a leading innovator in customer feedback management solutions. We understand the crucial role that customer insights play in shaping effective business strategies and driving continuous improvement. Committed to delivering exceptional customer experiences, we have developed cutting-edge software that empowers organizations to listen to, analyze, and respond to customer feedback swiftly and accurately. Our aim is to revolutionize the way businesses engage with their customers, making certain that every opinion is acknowledged and appreciated. By prioritizing customer voices, we believe that companies can build stronger relationships and achieve greater success.

Syncly's AI-driven feedback analysis promptly categorizes and uncovers negative indicators lurking within customer feedback. By centralizing your feedback, you can take proactive measures based on real-time insights that enhance your quest for a five-star customer experience. Automated tagging empowers you to confidently sort through even the most overwhelming waves of feedback from customers. Our advanced AI model helps you pinpoint genuine issues that might not significantly impact your CSAT scores. You can swiftly identify urgent critical problems and delve into key factors affecting revenue, as well as sudden fluctuations in feedback. Leverage our analysis to evaluate the top 10 negative sentiments rapidly, and examine the prevailing topics to equip your team to concentrate on what truly matters. Visualize customer trends immediately through informative charts, allowing for quick detection of anomalies and enabling prompt sharing of insights to ensure organizational alignment. With a comprehensive dashboard, you gain the insights needed to make informed decisions, ensuring a consistently exceptional five-star customer experience, while also fostering continuous improvement across your operations.

Empower your entire team to forge meaningful connections with customers, cultivating a culture focused on developing products that genuinely align with user needs. Dedicate ample time to engage directly with customers to optimize every interaction, ensuring no opportunity for insight is overlooked. Diligently track every follow-up to sustain momentum and enforce accountability. Evaluate speaker dynamics and sentiments to enhance your presentation strategies effectively. Collect feedback automatically to uncover trends across different calls. Upload conversation transcripts to assess responses to key questions. Encourage team members to share and revisit important segments of calls to foster collaboration. Pass along product insights derived from customer discussions to improve development processes. Clarity will enrich your Linear tickets with essential customer context, deepening your team's understanding. Following each call, distribute notes and key takeaways via Slack to maintain alignment among team members. Clarity systematically records requests, challenges, and further insights, ensuring no detail is overlooked. Each piece of customer feedback is meticulously tracked to guarantee all concerns are fully addressed. This feedback is then synthesized into coherent trends, enabling you to identify new avenues for growth. Ultimately, invaluable insights emerge from a comprehensive analysis of all conversations, rather than isolated instances, which significantly boosts the overall effectiveness of the team. In this way, the entire team's approach is aligned with customer needs, enhancing not only product development but also customer satisfaction.

Genuine individuals. Honest feedback. Insightful viewpoints. Remove the guesswork in improving your business and crafting an exceptional customer experience. Feefo provides you with essential tools and insights to nurture relationships, boost your brand reputation, and make informed decisions for the future. By offering state-of-the-art technology and all-encompassing support, we empower you to connect directly with your customers, achieve remarkable results, and gain a clear perspective of your business environment. Our committed team is comprised of innovators, imaginative thinkers, and seasoned professionals who are enthusiastic about being part of something remarkable. We prioritize our core values, ensuring that there are no hard-sell tactics or hidden motives; our primary goal is to utilize our expertise to help businesses of all sizes cultivate reliable relationships with their clients, improve experiences, and reach their objectives. Behind our technology, you will find dedicated individuals who are passionate about guiding you through your journey, ensuring that you always feel supported in your quest for achievement. By choosing Feefo, you’re not merely accessing a service; you are becoming part of a community that is wholeheartedly focused on nurturing your development and success while celebrating every milestone along the way.

The Clarabridge Platform brings together various sources of Voice of the Customer (VoC) data, integrating customer feedback and interactions into a unified system. By leveraging sophisticated AI-driven speech and text analytics along with superior Natural Language Understanding (NLU), it evaluates the conversations that take place daily between your customers and employees across multiple channels, including phone calls, live chats, private messages, and social media. With Clarabridge, you gain immediate insights into customer engagement ease (Effort), loyalty and emotional reactions, the factors influencing fluctuations in Net Promoter Score (NPS), as well as concerns related to customer churn and rising contact volumes. The analytics provided by Clarabridge facilitate rapid decision-making, timely actions, and thorough tracking of results. Partnering with Clarabridge not only offers solutions tailored to improving customer experiences but is also backed by a cutting-edge AI-powered text analytics engine that transforms confusion into clear understanding of customer interactions. As the only platform adept at capturing customer sentiments effectively, Clarabridge significantly enhances businesses' abilities to nurture and strengthen their customer relationships. Furthermore, this robust platform equips organizations with the tools necessary to adapt and thrive in an ever-evolving market landscape.

Businesses are increasingly aware of the importance of improving customer experiences to stay ahead in the market, yet many find it difficult to achieve substantial advancements. Even though customer satisfaction scores might improve, companies often experience a drop in revenue, creating a perplexing situation. The reliance on outdated techniques like simple feedback collection and traditional monitoring can lead to misplaced priorities that hinder progress. To tackle this challenge, we created InMoment, a platform designed to transform the Experience Improvement (XI) landscape by redefining how companies align their strategies with customer engagement. Our strategy combines cutting-edge technology with deep human insight, enabling organizations to craft effective and profitable initiatives that enhance experiences at the vital crossroads of customer, employee, and business needs. Given that experiences are deeply personal, emotionally driven, and constantly evolving, identifying where to focus efforts can be a daunting yet critical task for achieving success. By pinpointing and prioritizing the most significant emotional touchpoints, companies can cultivate stronger relationships with their key customers and stimulate long-term growth. Concentrating on these high-impact moments is crucial not only for boosting customer loyalty but also for enhancing overall organizational performance, ensuring that businesses thrive in an ever-changing competitive landscape. This holistic approach ultimately positions companies to adapt and flourish in response to evolving consumer expectations.

Gain a deep understanding of your clientele. Customer experience management designed for Salesforce empowers you to effectively prioritize your customers. By merging feedback data with Salesforce insights, you can develop a holistic view of the customer journey. When feedback is integrated within Salesforce, it stays current and easily accessible. This allows for quick reactions to critical feedback and supports proactive changes within your organization that can create significant improvements. Transform your customer experience in just a matter of days instead of taking months. Whether you are just starting with Salesforce or have extensive experience, GetFeedback streamlines the initiation of a CX strategy that aligns with your goals. Over 10,000 leading brands worldwide rely on this solution for managing their customer experiences. By making decisions based on real-time data, you can cultivate stronger customer relationships and propel your business forward. Ultimately, leveraging this approach can lead to increased customer loyalty and sustained growth.

Register in just a few moments and start effortlessly gathering insights with feedback boards. Everything functions at incredible speed, enabling you to complete tasks in just seconds. Customize your experience by uploading logos, changing brand colors, and incorporating emojis to make Hellonext truly reflect your brand's essence. This level of personalization is crafted with your requirements in mind. The most exciting part occurs when you reveal your new feedback board to your clients, kicking off the process of collecting valuable insights. Explore our integrations directory, which features a range of prebuilt connections to well-known platforms, plugins, and APIs. You can design your own feedback boards that can act as a suggestion box, a bug reporting tool, and much more. It’s not only user-friendly but also powerful enough to meet your management demands. Display your ongoing projects to customers visually, helping your business leads comprehend the distinct benefits of selecting your services. Additionally, customize the Roadmap feature to become a significant asset for boosting sales, thereby enhancing your overall business strategy. This approach guarantees that your feedback process is not just effective but also closely aligned with your brand's vision, ultimately fostering stronger connections with your audience. By leveraging these tools, you can create a seamless feedback experience that drives continuous improvement in your offerings.

We enable leading global companies to stay ahead of the competition by encouraging collaboration with their customer base. At Bulbshare, we foster a setting where audiences have a say in the content they consume, the initiatives they back, and the brands they favor. Our cutting-edge technology platform effectively connects brands with their consumers, allowing for the development of online communities that promote conversation, collaboration, and co-creation. Our core belief is that by harnessing genuine voices, we can enrich brand interactions and create institutions that truly resonate with target audiences. We actively nurture customer communities across the globe, providing real-time insights, content, and ideas directly from the viewpoints of your customers. This approach marks a significant shift toward immediate and economical consumer insights, resulting in better-informed decisions about products, services, and branding strategies. By placing customer feedback at the forefront, we strive to transform the dynamics between brands and their audiences, paving the way for deeper and more meaningful connections. As we continue to innovate, we remain committed to evolving this relationship further to benefit both brands and consumers alike.

Providing an effective location marketing solution can significantly enhance businesses' ability to leverage the impressive ROI associated with "Near Me" conversions. With Uberall, your company can play a crucial role in shaping the online-to-offline experience, ultimately leading to consistent revenue generation. What strategies can you employ to assist your clients in attracting local customers, especially considering that four out of five individuals conduct online searches prior to visiting a physical store? Uberall empowers you to craft a comprehensive "near me brand experience" for your clients, while also uncovering additional revenue opportunities. It offers real-time management and reporting capabilities for store locations across various search engines, mapping services, media platforms, and other channels that boost sales. Furthermore, the influence of social reviews on local sales is undeniable. By engaging consumers across all platforms instantaneously, businesses can more effectively convert online inquiries into actual foot traffic. Additionally, optimizing store pages will enhance SEO for each individual location, driving further visibility and customer engagement. This multi-faceted approach not only attracts customers but also fosters long-term loyalty in the local market.

Understanding cause-and-effect relationships can significantly enhance the creation of positive experiences. In the absence of clarity regarding which actions yield tangible benefits, business decision-making risks devolving into mere speculation. Relying solely on surface-level correlations or fragmented information is an inefficient use of both time and resources. Verint Predictive Modeling offers a solution. This cutting-edge platform provides a comprehensive perspective on customer and employee experiences by evaluating various touchpoints and forecasting potential enhancements. Armed with this valuable insight, organizations can make better-informed decisions, ultimately leading to increased revenue, enhanced loyalty, improved retention rates, and a stronger competitive edge in the marketplace. Additionally, leveraging such predictive analytics can foster long-term relationships with customers, ensuring sustained growth and success.

Verint Digital Feedback allows businesses to harness the Voice of the Customer, enabling quicker and more informed decision-making. By providing customers with a platform to express their experiences in a way that suits them, organizations can gather comprehensive insights regarding their feedback. Utilizing sophisticated analytics, businesses can implement targeted and timely responses to enhance customer experiences. This leads to a notable improvement in the consistency and quality of customer interactions, ultimately benefiting the overall business performance. For over ten years, Verint Digital Feedback has maintained its position as a frontrunner in the customer experience sector, earning the trust of numerous top-tier companies globally. These organizations depend on Verint to transform the Voice of the Customer into a distinct competitive edge. The intuitive [+] feedback feature encourages customers to share their thoughts, while our robust Software-as-a-Service platform equips businesses with the necessary insights and tools to act promptly on customer feedback, ensuring their needs are prioritized. By continually innovating and adapting, Verint remains committed to elevating customer experiences across various industries.