List of the Top 13 Customer Feedback Software for Windows in 2025

Collaborating with Salesforce, Titan Forms and Apps revolutionize the industry by making the leading CRM globally available and user-friendly for everyone. With just a click and absolutely no coding involved, you can harness the power, speed, and flexibility of Salesforce Forms to streamline your business operations. Reduce your time to market, eliminate the need for coding, and address any scenario using a unified platform. Our top-tier forms and applications for Salesforce are designed to serve various industries, and we are dedicated to crafting tailored solutions for challenging issues. Easily create stunning web portals, sign documents, generate reports, distribute surveys, automate contracts, and fill out Salesforce forms, all in a matter of clicks—without requiring any coding expertise. Plus, our innovative AI assistant ensures you can expedite the process while minimizing mistakes. We proudly stand as the sole product available that allows you to transmit and retrieve data from Salesforce in real-time, all without incurring additional development costs. At Titan, our customers and partners drive our innovations. If you have a suggestion for a new feature, feel free to submit it through our Titan X Lab, and we will evaluate it for our development roadmap! So, what’s holding you back? Take the next step and schedule a demo today to see how we can transform your processes!

An all-encompassing, highly adaptable software solution for customer support and feedback is offered in both SaaS and on-premise formats. - Community Feedback Tool This feature enables you to gather, categorize, and oversee customer feedback and feature suggestions. With intelligent voting and commenting mechanisms, valuable insights are generated that can inform the creation of product development strategies. Additionally, comprehensive analytics and insightful reports allow for the evaluation of your support team's effectiveness and the analysis of customer experiences. - Ticketing Help Desk The robust ticket management system allows for the handling of tickets through customizable statuses, tasks, private notes, comments, and reports, along with Kanban Boards. Advanced automation and notification parameters not only streamline the workload for your support team but also contribute to significant cost savings. Moreover, this integrated system ensures that you can efficiently address customer concerns while enhancing overall service quality.

Rannkly is an advanced software solution powered by AI that streamlines the management and enhancement of a business's online reputation and social media presence from a centralized dashboard. It enables users to track, engage, and generate ratings and reviews, which ultimately aids in brand development. By utilizing efficient technology, it automates the process of responding to customer inquiries. Additionally, users can effortlessly schedule and publish social media posts across various platforms with just one click. One of its standout features is the all-inclusive QR Code, which fosters interaction between customers and organizations through enhanced technological tools. This allows customers to conveniently explore the organization’s services while enabling businesses to effectively gather and organize customer data. Customers can access menus, promotional offers, and coupons easily. Furthermore, organizations can maintain their customer database with a simple scan on WhatsApp, accept payments via QR codes, and foster greater public engagement, all contributing to a more connected and efficient business environment. With these capabilities, Rannkly not only simplifies processes but also enhances customer experience and satisfaction.

All the essential tools for local businesses to succeed are available in one place. Engage with customers through text messaging, increase your reviews, handle payments, launch text marketing campaigns, and streamline your communications—all from a single platform. This all-in-one solution simplifies the process, allowing businesses to focus on growth and customer satisfaction.

Discuss.io is an innovative platform designed to help international brands and agencies efficiently plan, conduct, and disseminate qualitative research discussions on a large scale. Our services support enterprise market researchers, UX professionals, product managers, sales teams, and brand managers in enhancing consumer engagement and optimizing their workflows. Notable features encompass live video interviews, mobile screen sharing, interactive whiteboards, and advanced tagging capabilities. Users can swiftly generate highlight reels that capture important moments, saving them valuable time spent on video review. Additionally, we provide an extensive array of market research services, such as moderation, human translation, recruitment, and program management available through our marketplace, ensuring comprehensive support for all research needs. By leveraging our platform, teams can foster deeper insights into consumer behavior and preferences.

What’s the point of relying on multiple systems when a single solution can handle everything? Weave simplifies communication for patients, clients, and customers, enhancing efficiency both in the office and remotely. This streamlined communication is particularly beneficial in the context of the COVID pandemic. By using Weave, connecting with clients and patients becomes a straightforward process. It ensures that important messages are delivered promptly and effectively, fostering better relationships and improving overall service.

ReminderDental provides an affordable and effective solution for engaging with your patients through seamless communication. With a variety of customizable options for Appointment Confirmations, Notifications for Broken Appointments, as well as services for Recall, Reactivation, Birthdays, and ASAP messages, automated communication is now simpler than ever. Additionally, the platform supports multiple languages for calls and messages, and allows filtering by operatory, provider, or procedure codes to facilitate pre and post-operative communication. Features such as two-way texting, review migration, and tools tailored for remote users, alongside analytics to help you grow and monitor your practice, are also included. ReminderDental integrates easily with systems like Open Dental, Dentrix, Easy Dental, PracticeWorks, and Eaglesoft, ensuring a comprehensive solution for all your dental communication needs.

In the rapidly evolving digital landscape, small businesses frequently encounter considerable hurdles in achieving visibility on Google and various local search platforms. This lack of visibility can hinder their ability to reach potential customers exactly when they need them the most. At Local Siren, we focus on improving your business's online profile to not only enhance your visibility but also to ensure you shine in local search outcomes. Our specialized knowledge enables you to dedicate your efforts to your primary goals—catering to your customers and growing your enterprise—while we manage the complexities of local SEO. By collaborating with us, you can effectively connect with your community and guarantee that your services are showcased prominently in crucial areas. Let Local Siren be your partner in establishing a significant presence in the local market, ensuring your business is recognized and valued. In doing so, you'll create lasting relationships with customers that can drive your success forward.

Have you ever thought about how to grab your customers' attention and ensure they stay informed? Beupify presents a variety of customizable widgets that can be effortlessly added to your website, enabling you to quickly inform customers about product changes. This remarkable tool aims to increase your business's value and improve conversion rates by fostering ongoing communication with your audience, thereby nurturing long-term relationships through visually enticing widgets. Make the most of customer feedback to enhance your brand image, boost conversion rates, and develop enduring customer ties. With Beupify’s eye-catching and specific notification widgets, enhancing your business's value is an uncomplicated endeavor. Engage your customers with these dynamic widgets and tailored notifications to keep them updated. It's important to remember that acquiring customer feedback is vital for your continued success! Make sure you have effective methods in place to gather actionable feedback and examine user behaviors. By utilizing these cutting-edge tools and insights, you'll likely be delighted to see your business flourish and your product improve. Adopting this strategy will not only enrich your customers' experiences but also drive your business toward achieving greater heights. Additionally, continually refining your approach based on customer insights will further solidify your brand's reputation in the marketplace.

Capture, evaluate, and respond to the Voice of Customer effectively. Easyrewardz Collecta empowers you to establish genuine connections with your customers while fostering a customer-centric organization. By paying attention to customer feedback regarding your brand, you can discover the elements that contribute to unforgettable experiences. 1. Capture VoC instantly Every interaction with a customer serves as an opportunity to enhance your brand's reputation. Utilize our diverse range of templates, which include feedback forms, polls, and reviews of products or services, to solicit real-time feedback and provide an exceptional customer experience. 2. Formulate insightful questions to gather context Engage your customers with pertinent inquiries that illuminate their perceptions of your brand. Tailor questions to fit various customer segments or journey stages, and incentivize customers for providing their insights. Employ adaptive questionnaires that align with customer preferences and demographics. 3. Derive actionable insights from customer feedback Leverage real-time dashboards and comprehensive reports to scrutinize customer feedback, ensuring you extract valuable and actionable insights that can drive your business forward. By continuously evolving based on this feedback, you can strengthen your brand's relationship with your customers and enhance their overall experience.

• Recognize Patterns • Showcase Outcomes • Topic Sentiment Evaluation • Amplified by Collaborative Intelligence Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data. The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis. Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector. Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.

Benchmark Intelligence provides a unique SMS-based platform for collecting customer feedback and conducting surveys tailored for brick-and-mortar stores. Our cutting-edge system efficiently gathers insights through automated text surveys, making it simple for businesses to capture essential customer perspectives. Furthermore, we support two-way SMS communication, which allows businesses to actively interact with unhappy customers, ultimately improving their overall satisfaction. This combined strategy not only aids in the feedback collection process but also fosters a sense of appreciation among customers, ensuring they feel acknowledged and valued in their interactions. By implementing our solutions, retailers can significantly enhance their customer engagement and loyalty.

YesUsers is an innovative platform that harnesses the power of artificial intelligence to simplify the processes of collecting, organizing, and utilizing user feedback efficiently. It compiles input from various channels such as email, Slack, and social media while utilizing AI to effectively tag and categorize the information. Notable features include AI-driven impact scoring that prioritizes user requests, along with smart product roadmaps and a responsive changelog that keeps users informed. By adopting YesUsers, teams can save more than 15 hours each week, boost user engagement through voting and collaborative features, and improve customer satisfaction with timely updates. This platform is ideal for developing products that are informed by user insights, fostering customer loyalty, and stimulating overall business growth. With its holistic approach, YesUsers not only streamlines the management of feedback but also equips teams with the tools needed to innovate and quickly address user requirements, ultimately leading to a more responsive and effective product development cycle. By empowering organizations to better listen to their users, YesUsers enhances the overall product experience and drives success.