List of the Top 16 On-Prem Incident Management Software in 2025

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

Site24x7 offers an integrated cloud monitoring solution designed to enhance IT operations and DevOps for organizations of all sizes. This platform assesses the actual experiences of users interacting with websites and applications on both desktop and mobile platforms. DevOps teams benefit from capabilities that allow them to oversee and diagnose issues in applications and servers, along with monitoring their network infrastructure, which encompasses both private and public cloud environments. The comprehensive end-user experience monitoring is facilitated from over 100 locations worldwide, utilizing a range of wireless carriers to ensure thorough coverage and insight into performance. By leveraging such extensive monitoring features, organizations can significantly improve their operational efficiency and user satisfaction.

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

Kroll's top-tier security experts manage swift responses to more than 3,000 incidents annually. They possess the resources and knowledge necessary to handle every stage of the incident lifecycle, from legal obligations to breach notifications. Find reassurance during emergencies with their support.

Manage Engine's EventLog Analyzer stands out as the most cost-effective security information and event management (SIEM) software in the market. This secure, cloud-based platform encompasses vital SIEM functionalities such as log analysis, log consolidation, user activity surveillance, and file integrity monitoring. Additional features include event correlation, forensic analysis of logs, and retention of log data. With its robust capabilities, real-time alerts can be generated, enhancing security response. By utilizing Manage Engine's EventLog Analyzer, users can effectively thwart data breaches, uncover the underlying causes of security challenges, and counteract complex cyber threats while ensuring compliance and maintaining a secure operational environment.

Mint Service Desk software represents the future of IT Service Management (ITSM) solutions. Its core features encompass Incident Management, Asset Management, a Customer Portal, and Multi-Channel Communication, along with dynamic attributes for chat interactions and customizable ticket types that allow for tailored views. This comprehensive suite not only enhances operational efficiency but also improves user experience through streamlined communication channels.

Teams can enhance their on-call experience by leveraging automated tools for incident categorization, filtering, and analysis without incurring any costs. The Incident Insights tool effectively tracks metrics such as the number of incidents, mean time to acknowledge (MTTA), mean time to resolve (MTTR), and average priority level, while also utilizing machine learning to identify the most prevalent causes of incidents, allowing users to assess overall team performance and promote ongoing enhancements across various services and teams. Additionally, Shoreline boasts SOC 2 certification, ensuring that data security measures are integral to its architecture, including comprehensive encryption protocols for data both in transit and at rest. The design of Incident Insights guarantees that it functions as a read-only tool, which means it does not interfere with operational systems. This ensures that users can confidently analyze incident data without the risk of disrupting production environments.

DisasterLAN (DLAN) stands as the premier emergency management solution offered by Buffalo Computer Graphics. This secure, web-based software can be utilized from virtually any location and on any device. DLAN equips users with essential tools for collaborative situational awareness and efficient information management based on workflows. Its key features are comprised of modules such as Ticket Manager, Status Board, Asset Management, Mobile Responder, GIS, Situation Reports, Incident Action Plans, and Finance. The design of the DLAN system prioritizes user-friendliness and requires minimal training for end users to become proficient. Additionally, it boasts straightforward administration tools that do not necessitate any programming knowledge. Since its inception in 2002, BCG has consistently enhanced and supported this software, ensuring it meets evolving needs. DLAN is offered as an on-premise, cloud, or hybrid solution, catering to organizations of various sizes in both the public and private sectors. This versatile software is utilized across diverse industries, including emergency management, healthcare, transportation, utilities, education, and corporate sectors, demonstrating its broad applicability and effectiveness.

iET Solutions, a branch of UNICOM® Global, assists both large and medium-sized companies in enhancing the effectiveness and security of their IT operations and infrastructure. Enterprises globally rely on iET Solutions' software for IT service management (ITSM), software asset management (SAM), and enterprise service management (ESM). Their flagship product, iET ITSM, boasts PinkVERIFY® certification and adheres to ISO/IEC 20000 standards. Additionally, with supplementary modules for phone system integration and software asset management, iET Solutions provides a comprehensive service management package. Recognizing that each business has its own distinct needs, the solutions are tailored to align with the operational style of their clients. With over thirty years of expertise in service management, the company collaborates with organizations from various sectors, ensuring that they can meet diverse requirements effectively. This extensive experience allows iET Solutions to remain at the forefront of industry developments and innovations.

sam®, the EHS Base System, is an exceptional online software tool from secova designed for dynamic knowledge management. Recognized as one of the leading EHS software solutions available, sam® enables users to efficiently structure, record, and enhance their operational training and instructional course systems. With a user base exceeding 2.6 million and over 1,000 satisfied clients, it has proven to be an invaluable resource for organizations seeking to optimize their EHS processes. This software not only simplifies management tasks but also contributes to a safer and more compliant workplace environment.

Shoreline stands out as the sole cloud reliability platform that enables DevOps engineers to create automations in just minutes while permanently resolving issues. Its state-of-the-art "Operations at the Edge" architecture deploys efficient agents to run seamlessly in the background on every monitored host. These agents can function as a DaemonSet within Kubernetes or as an installed package on virtual machines (using apt or yum). Additionally, the Shoreline backend can either be hosted by Shoreline on AWS or set up in your own AWS virtual private cloud. With sophisticated tools designed for top-tier Site Reliability Engineers (SREs), along with Jupyter-style notebooks that cater to the wider team, troubleshooting and resolving issues becomes a straightforward task. The platform accelerates the automation creation process by an impressive 30 times, enabling operators to oversee their entire infrastructure as if it were a single entity. By handling the complex processes of establishing monitors and crafting repair scripts, Shoreline allows customers to focus on merely adjusting configurations to suit their specific environments. This comprehensive approach not only enhances efficiency but also empowers teams to maintain operational excellence with minimal effort.

Infraon Infinity is a comprehensive SaaS product suite aimed at synchronizing your IT infrastructure with customer success, enabling swift problem resolution regardless of location. Its flexible modular framework allows for an initial small-scale deployment that can be significantly expanded as your needs grow. By establishing an integrated IT infrastructure and customer ecosystem, organizations can derive critical insights into elements such as noise reduction and predictive remediation strategies. For executives, including CEOs and CTOs, ensuring a consistently functional IT infrastructure is paramount, as the repercussions of mismanaged IT assets can be dire. This is particularly concerning in an era where support ticket volumes are escalating across various customer and employee communication channels, compounded by the complexities of legacy, cloud, and hybrid IT systems. Navigating through a convoluted assortment of both SaaS and on-premise products can be an overwhelming task for ITOps teams, often leading to frustrating user experiences. Furthermore, as businesses evolve, the pressure to transition to new products can disrupt operational efficiency and hinder overall success. Adopting a cohesive solution like Infraon Infinity can effectively alleviate these challenges, promoting a more seamless operational flow and enhancing overall productivity. By leveraging such an approach, organizations can not only improve their IT management but also foster a more adaptable and resilient business environment.

Effx provides a seamless solution for managing and traversing your microservices architecture effectively. Regardless of whether you operate a small number of microservices or a large-scale environment, effx will continuously monitor and support you, regardless of using a public cloud, an orchestration platform, or a local deployment. Navigating incidents within a network of microservices can frequently become intricate and challenging. With effx, you receive essential context that enables you to accurately identify possible outage causes as they happen. Your organization has invested heavily to stay informed about any production issues. Our platform boosts your readiness by assessing services based on vital characteristics that guarantee their functionality, ultimately equipping your team to act quickly and effectively. In addition, effx's user-friendly interface simplifies the management process, making it easier for teams to collaborate and maintain a high level of service reliability.

Streamline your cloud operation workflow with a cohesive platform that integrates all production events, runbook governance, automation, operational procedures, and detailed analytics. This solution is crafted to boost productivity, enabling each team member to achieve superior results. Whether overseeing on-premises infrastructure or utilizing cloud-native solutions, and regardless of whether you're a burgeoning startup or an established multinational organization, XiteiT simplifies the complexities faced by your cloud operations team daily. It acts as a holistic CloudOps orchestration and automation tool that brings together all monitoring, productivity resources, and related automation frameworks within your organization. By centralizing all cloud operational activities, you gain comprehensive visibility and consistency in operations, making the most of your existing personnel and workflows to improve incident response and production management. Additionally, it promotes operational transparency, facilitating prioritized decision-making and notably reducing remediation durations, thus optimizing your cloud operations for maximum efficiency. This all-encompassing approach not only streamlines processes but also empowers teams to innovate and adapt quickly in an ever-changing technological landscape.

Effortlessly retrieve information from various sources through one comprehensive search, encompassing both non-security data and unstructured data found in cloud storage. Manage your data storage options effectively, leading to decreased storage expenses and the avoidance of costly data churn initiatives. Enhance your security investigations by obtaining a unified perspective of enriched and normalized search results gathered from all your data sources, facilitating more informed decision-making. This streamlined approach not only saves time but also amplifies the efficiency of your investigative processes.

Incident response services are designed to assist organizations in bouncing back from cyberattacks or other major disruptions that affect their IT infrastructure. Our thorough 6-step incident response plan provides prompt support for businesses, ensuring that any potential data breaches are swiftly managed to lessen their effects. Partnering with Cymune gives you the benefit of a robust breach remediation strategy that is based on an in-depth examination of the breach’s details and severity. Our method not only addresses immediate threats but also works to stop cybercriminals from gaining a lasting presence in your network. You will have instant access to a dedicated team of experienced cybersecurity analysts and incident responders, available to help at critical moments. By employing validated methodologies that align with established standards, our skilled security professionals are prepared to face any challenge head-on. Adopting a proactive lifecycle strategy is essential to creating a strong and flexible framework for your organization’s security efforts. By committing resources to these initiatives, you can greatly improve your enterprise's capacity to effectively respond to and recover from security incidents. Ultimately, this not only secures your systems but also builds trust with stakeholders, reinforcing your organization’s reputation in the market.