List of the Top 4 Incident Management Software for Omnistrate in 2025

New Relic's robust Incident Management software is built for enterprise needs, delivering an all-encompassing approach to swiftly identify, respond to, and resolve incidents. Tailored for extensive operations, our integrated data platform aggregates telemetry information from your entire software ecosystem, equipping you with advanced full-stack analysis tools for rapid problem detection and root cause analysis. Featuring real-time monitoring, automated notifications, and configurable workflows, New Relic empowers teams to optimize their incident response strategies, reduce downtime, and maintain service reliability. Elevate your incident resolution efficiency, foster team collaboration, and guarantee exceptional customer experiences with the sophisticated capabilities of New Relic's Incident Management solutions.

Stay alert and proactive when handling incidents in Development and Operations. Quickly notify the relevant team members, reduce response time, and avoid alert fatigue. Opsgenie acts as a modern incident management tool, ensuring that critical incidents are addressed without delay and that designated team members take the appropriate actions promptly. The platform gathers alerts from your monitoring systems and custom applications, sorting each notification by its relevance and urgency. On-call schedules are set up to make sure that the right personnel receive alerts through various communication channels such as phone calls, emails, SMS, and mobile push notifications. If an alert is not acknowledged, Opsgenie automatically escalates the issue, guaranteeing that it receives the attention and response it requires. Take advantage of a free trial to test its features. By implementing Opsgenie, teams can significantly improve their incident response processes and create a more streamlined operational environment, ultimately leading to better service delivery and user satisfaction.

Shoreline stands out as the sole cloud reliability platform that enables DevOps engineers to create automations in just minutes while permanently resolving issues. Its state-of-the-art "Operations at the Edge" architecture deploys efficient agents to run seamlessly in the background on every monitored host. These agents can function as a DaemonSet within Kubernetes or as an installed package on virtual machines (using apt or yum). Additionally, the Shoreline backend can either be hosted by Shoreline on AWS or set up in your own AWS virtual private cloud. With sophisticated tools designed for top-tier Site Reliability Engineers (SREs), along with Jupyter-style notebooks that cater to the wider team, troubleshooting and resolving issues becomes a straightforward task. The platform accelerates the automation creation process by an impressive 30 times, enabling operators to oversee their entire infrastructure as if it were a single entity. By handling the complex processes of establishing monitors and crafting repair scripts, Shoreline allows customers to focus on merely adjusting configurations to suit their specific environments. This comprehensive approach not only enhances efficiency but also empowers teams to maintain operational excellence with minimal effort.

Rundeck enhances the automation of runbooks by providing self-service access to operational tasks that were traditionally limited to experts in the field. This shift empowers a wider array of users to effectively manage responsibilities such as incident resolution, ensuring business continuity, and handling service requests, which helps to distribute the operational burden across team members. The Rundeck Community edition caters to smaller teams and is available for free, allowing users to benefit from the latest insights and developments from the community. Utilizing runbook automation enables engineers to establish consistent operational procedures and create automated tasks that work in conjunction with existing automation systems, while also facilitating the safe delegation of these tasks through APIs and self-service frameworks. Consequently, team members are now able to undertake essential tasks that were once the domain of specialized staff, leading to improved efficiency and collaboration within the organization. This transformation not only optimizes operational workflows but also creates a more inclusive atmosphere where all employees can play a vital role in driving the organization's success forward. Ultimately, this democratization of access results in a more agile and responsive operational environment.