List of the Top 25 Free NPS Software in 2025

SurveyLegend represents a revolutionary approach to online surveys, offering an engaging, versatile, and visually appealing experience. We enable both individuals and businesses to design attractive, mobile-responsive surveys with ease. With your computer or tablet, you can effortlessly create impressive surveys, forms, polls, NPS customer satisfaction metrics, customer experience assessments, and employee satisfaction evaluations, all while incorporating attractive graphics that enhance the survey's appeal. The simple drag-and-drop feature allows users to assemble questionnaires without any hassle. Listening to customer feedback, gauging employee morale, enhancing client experiences, and fostering engagement among students and staff has never been more straightforward. Utilized by thousands worldwide, SurveyLegend counts notable organizations such as L'Oreal, Universal, Harvard, and Airbnb among its users, alongside various individuals and startups, illustrating its broad appeal and effectiveness in diverse settings.

An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.

With the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes. Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.

FROGED is an innovative platform designed to enhance product success by assisting businesses in refining their onboarding processes, delivering proactive customer support, and boosting retention rates. Created specifically for SaaS companies, it nurtures users throughout their journey, leading to decreased churn and improved user engagement. By leveraging customer behavior segmentation, businesses can tailor experiences through various tools such as product flows, knowledge bases, email marketing, in-app notifications, custom widgets, live chat, and more. Additionally, features like A/B testing, NPS surveys, and retargeting campaigns are at your disposal for further optimization. Empower your customer success team and agents by allowing them to oversee customer interactions, behavior, and attributes all from a centralized platform. Our flexible technology stack supports over 2,000 integrations with popular services such as WhatsApp, Jira, Google, Zapier, Segment, Twilio, and Facebook Messenger, among others. Discover the endless opportunities that FROGED offers by signing up for a 7-day FREE TRIAL today and witness the transformation in your customer engagement strategies.

Embark on your survey creation adventure with ease, utilizing more than 100 expertly designed templates that will undoubtedly engage your customers. Create visually striking surveys that entice participants using our free online survey platform. Become part of a vibrant community that has produced over 50,000 surveys and gathered insights from more than 4 million respondents. Our platform features a diverse range of survey types, such as scored surveys and forms, empowering you to utilize NPS surveys to assess your performance and refine your decision-making process. Discover the simplest way to design online quizzes, with access to a library of over 100,000 quizzes that have attracted an impressive 50 million quiz participants. You can seamlessly ask questions to your website visitors without requiring them to leave your page, streamlining the data collection process. Take advantage of our extensive selection of more than 100 pre-designed survey templates with our complimentary online survey builder, ensuring you always ask the right questions at just the right moment, with over 1,000,000 ready-made survey questions at your disposal. To further engage your audience, you can include a variety of question formats such as multiple-choice, NPS, checkboxes, rating scales, text boxes, and much more. Elevate the visual appeal of your surveys by adding logos, themes, and images, guaranteeing they are not only attention-grabbing but also effectively encourage participation. By customizing your surveys in this manner, you can significantly enhance the quality of feedback received, leading to more informed insights. This approach ensures that your surveys resonate more deeply with participants, ultimately fostering a better understanding of their needs and preferences.

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

Qualaroo Nudges™ is a powerful tool designed for gathering user and customer feedback directly from your website visitors. It enables you to conduct surveys seamlessly while users engage with your brand, product, or service, allowing you to capture insights that are relevant to their browsing experience. By analyzing factors such as their current location on your site, previous visit history, and transaction details, you can derive actionable insights that truly matter. The platform offers a variety of pre-designed questions and templates, as well as the flexibility to craft your own tailored inquiries. To enhance engagement, you can personalize Nudges by incorporating your company’s branding and color schemes. Unlike traditional email surveys, the immediate feedback provided by Qualaroo is context-rich, making it ten times more effective. Additionally, the responses you receive from users interacting with your website or app are far more informative. The ability to survey your target audience at precise moments, based on specific behaviors, actions, and geographical locations, allows for a more strategic approach to understanding customer sentiment. With Qualaroo, you can not only gather feedback but also foster a deeper connection with your users by addressing their needs in real-time.

Alchemer is the perfect solution for businesses seeking customer, market, and employee feedback, particularly for those that have moved beyond SurveyMonkey or wish to avoid the high costs and complexities associated with Qualtrics. With the Alchemer Platform, you can efficiently and effectively close the feedback loop with both customers and employees, making it the fastest and simplest choice available. By utilizing Alchemer Survey and Alchemer Mobile to gather valuable insights, you can seamlessly integrate these responses into your operations through Alchemer Workflow, ensuring that no feedback goes unaddressed. This comprehensive approach not only enhances engagement but also drives meaningful improvements across your organization.

Create and deploy sophisticated, professional, and secure surveys using Checkbox, a premier online survey tool. Checkbox allows users to design visually striking surveys featuring a wide range of question types, such as rating scales, radio buttons, drop-down menus, and rank ordering, among others. Available in both a hosted subscription model and an on-premises version, Checkbox enables users to produce and export reports in either visual or statistical formats, as well as send and track invitations. Users can analyze responses conveniently through any standard PC or mobile browser and customize various elements, including logos, colors, and fonts, to enhance their brand identity. Furthermore, the platform facilitates easy collaboration among team members, allowing for the refinement of survey questions and the enhancement of data collection strategies. This ensures a more streamlined and effective survey process overall.

SurveyOL is a streamlined and effective platform that offers state-of-the-art feedback and communication tools previously accessible only to large enterprises. Users can select from a diverse array of question formats, such as multiple choice, image selection, dropdowns, textboxes, comment boxes, NPS, star ratings, sliders, grids, rankings, uploads, and more. Additionally, it provides over 100 downloadable survey templates to help kickstart your custom surveys. The platform offers extensive customization options, allowing you to adjust color themes and select various fonts and styles to fit your needs. By distributing your surveys through the web, QR codes, and social media, you can significantly boost your response rates. Its powerful analytical features and ability to gather real-time responses ensure that you can adhere to both budgetary and scheduling constraints. Furthermore, SurveyOL makes it simple to export your survey data to multiple formats, including Excel, Word, PowerPoint, or PDF, for easy sharing and analysis. Ultimately, SurveyOL empowers users to make informed decisions based on quality feedback.

Strengthen your brand's credibility by proactively showcasing it. Trustpilot reviews foster a closer connection with your customers and propel your business expansion. Built on the ideals of honesty and transparency, Trustpilot has emerged as the go-to platform for consumer feedback. With over 400,000 businesses assessed and 1.1 trillion ratings and reviews displayed on Google annually, organizations utilize Trustpilot to enhance their credibility and bolster their reputations. To attract favorable reviews, simplify the process for customers to provide their insights. Take advantage of your customers' eagerness to share their experiences in order to increase your brand's visibility. Elevate conversion rates by tapping into the collective feedback of your customers. Highlight your most positive reviews across all channels where prospective customers are looking. Transform customer insights into greater influence and higher sales figures. Trustpilot distinguishes itself as the premier review platform globally. Each authentic review not only contributes to the improvement of experiences for consumers and businesses but also cultivates a community built on trust and satisfaction, ultimately leading to a more engaged customer base. By leveraging the power of these reviews, businesses can create a cycle of positive reinforcement that encourages further customer interaction and loyalty.

Customerly streamlines the delivery of outstanding customer support as your business grows, allowing you to build meaningful relationships with clients through text and video while efficiently handling incoming messages via an intuitive dashboard. The platform's intelligent marketing automation facilitates effortless scaling of your operations, making it easier than ever to gather and understand user feedback about your offerings. By merging cutting-edge automation with a commitment to personal interaction, Customerly acts as the ideal customer service solution your clients have been seeking. You can create automated outreach to connect with customers at every stage of their journey, from the moment they first learn about your brand to when they become passionate advocates. This harmonious blend of technology and empathy guarantees that each customer feels appreciated and acknowledged, paving the way for long-term loyalty and satisfaction. Ultimately, Customerly not only enhances your operational efficiency but also enriches the customer experience at every touchpoint.

Survicate is a user-friendly survey platform designed to help businesses gather ongoing customer insights efficiently and at scale. Whether your goal is to evaluate customer satisfaction (CSAT), monitor your Net Promoter Score (NPS), receive website feedback, or assess product-market fit, Survicate can accommodate any scenario involving the collection and management of customer opinions. What makes Survicate a great choice? • Quickly design personalized surveys and begin collecting customer insights within mere minutes. • Distribute surveys wherever necessary: through email and links, on your website, within products, or in mobile applications. • Integrate seamlessly with other tools like Hubspot, Salesforce, and Mailchimp using simple, one-click connections. • Gather incomplete responses and engage users at different stages of their experience. With Survicate, you can: • Maintain a steady flow of insights from customers throughout their journey, enhancing your understanding of their preferences. • Discover customer perceptions regarding your website, product, or support services, all while gathering data to support your concepts. • Simplify the process of continuous feedback collection to monitor essential metrics as time progresses. • Respond to feedback to boost customer contentment and loyalty, minimize churn, create superior products, and formulate more effective marketing strategies. Ultimately, Survicate empowers businesses to make informed decisions that drive growth and improvement.

Creating a straightforward, user-friendly, and affordable platform for your employees is a breeze. To assess employee sentiments regarding your organization, implement an eNPS survey, which can help you identify both advocates and critics. By comparing engagement metrics and user patterns, you can ascertain whether these are consistent with your company's internal standards. Gathering continuous feedback at regular intervals ensures the data remains genuine and actionable. Use the conversation feature to facilitate necessary changes based on feedback. The categorized questions are designed to be quick, easy, and engaging, thereby minimizing survey fatigue among participants. Additionally, engagement heatmaps enable you to take immediate action where needed. Customization options allow for the effortless creation, management, and updating of employee-centric survey templates across various platforms. Your employees will appreciate a swift survey process that lasts no longer than five minutes. Vantage Pulse serves as a versatile survey tool suitable for both large and small organizations, enabling tailored feedback for specific departments and teams. This approach not only enhances employee engagement but also fosters a culture of open communication and responsiveness within the workplace.

VirtlX is a customizable SaaS solution designed to enhance business performance across various industries, making it accessible to all companies. This platform delivers significant ROI along with measurable deliverables and insights that aid in making informed decisions for a people-oriented and thriving enterprise. It offers a straightforward method for evaluating employee and customer sentiment, in addition to providing internal training resources. With flexible commitment options and an economical subscription model, VirtlX caters to diverse business needs. For a company to excel in marketing, it is essential to grasp the dynamics of customer engagement, feedback, experiences, and loyalty trends. VirtlX serves as an efficient and budget-friendly tool that empowers marketing teams to collect these critical data points in real time and visualize them through easy-to-understand graphical representations. Research indicates a strong link between revenue growth and the Net Promoter Score (NPS), which is widely recognized and utilized by Fortune 500 companies and numerous other organizations. By harnessing the power of VirtlX, businesses can not only track performance metrics but also make strategic adjustments to enhance overall customer satisfaction and loyalty.

You now have access to the fastest and most straightforward way to gather invaluable insights from your customers and team members. Initiating this process takes mere minutes, allowing you to join thousands of organizations that are enhancing their customer engagement and employee happiness. You can swiftly collect feedback using a tablet or a specialized device, even when you are not connected to the internet. This adaptable system enables you to gather data in diverse environments, whether you are interested in understanding customer feedback, generating leads at an exhibition, conducting market research on-site, or performing evaluations in real-time. You can also send out personalized email surveys to quickly assess the sentiments of both your customers and staff. Effortlessly track key experience metrics such as NPS, eNPS, CSAT, and customer effort scores. Make use of SurveyKiosk, a robust and scalable platform that captures immediate feedback at pivotal moments during the customer journey. Gaining insights into what drives customer and employee satisfaction or dissatisfaction will allow you to implement informed enhancements that contribute to your success. By adopting this strategy, your organization will be equipped to adapt flexibly and excel in an increasingly competitive environment, thereby ensuring long-term sustainability and growth.

Enterprise survey software is available in 150 nations, allowing you to gather valuable insights and obtain meaningful feedback. You can evaluate employee experience (EX), customer experience (CX), and overall engagement effectively. With shareable reports, dashboards, and alerts, you can ensure a comprehensive approach to closing the feedback loop. The initial phase involves data collection, but the true advantage comes from how efficiently you can report on this data. Our platform offers real-time reporting capabilities, enabling you to identify trends promptly and acquire profound insights that can enhance your organizational processes. After generating your report, you can easily distribute it to others. The platform allows you to create various share links with specific filters tailored to what information you want your audience to access, depending on your operational data, hierarchy, and structure. Integration options include Slack, Zendesk API, and several CRM systems, with no limit on the number of users. The software supports 49 languages, making it accessible to a wide range of users. Notable clients include L'Oreal, Toyota, Allegiance Bank, Sony, and the Government of Canada, showcasing the diverse sectors that benefit from this solution. This flexibility and accessibility make it an indispensable tool for organizations worldwide.

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

Experiential marketing stands out as the most efficient way to turn visitors into dedicated customers and transform them into passionate advocates for your brand. It represents an advanced iteration of traditional marketing strategies. Imagine having real-time insights at your disposal that allow you to attract, convert, and retain customers, thereby propelling your business to new heights. With TRACX, this ambitious vision is fully attainable. Our intuitive, no-code marketing tools enable you to effectively utilize feedback to elevate your business. You'll access vital insights, identify emerging trends, and grasp the needs of your most engaged audience, all from a single, user-friendly dashboard. This groundbreaking methodology not only optimizes your marketing initiatives but also significantly enhances the overall experience for your customers. By adopting this approach, your brand can forge deeper connections and foster lasting relationships with its audience.

Customers who pay for services may not always show their level of satisfaction. Our NPS software addresses this issue by utilizing simple one-question surveys that yield valuable insights into your business direction. It is available for free indefinitely, which helps to avoid burdening clients with extensive questionnaires. Thermostat's NPS surveys comprise a single question and an optional comment section, resulting in a clear Net Promoter Score (NPS) that is easy to track. This method condenses customer feedback into a single, understandable metric that can be utilized across your organization. All vital insights regarding your customers are gathered on a singular, user-friendly dashboard, complete with built-in filtering and comparison features. Unlike other generic survey tools, our NPS software produces reports tailored specifically to the Net Promoter System. You can evaluate your data using custom fields, date ranges, and additional metadata such as geographic location. We also ensure that your data is preserved indefinitely, making it simple to monitor trends over time and base decisions on past performance. This capability not only keeps your business agile in responding to customer feedback but also enables you to adapt to changing market trends, fostering a culture of continuous improvement. By leveraging these insights, you can enhance customer loyalty and drive sustainable growth for your organization.

Utilize the advanced Survey2Connect platform to explore your business challenges, analyze potential solutions, and develop creative strategies. Gain a deeper understanding of how your brand is viewed by both internal teams and external audiences, while sifting through extensive data to assess customer sentiment and execute actionable strategies for lasting growth. Continuously improve your market offerings and ensure that every interaction with customers is meaningful. Learn how customers discover your business, the factors influencing their decisions, their favored communication methods, and how to create an outstanding customer experience that encourages positive feelings. Leverage S2C’s versatile digital tools to efficiently manage both field and remote research activities. Minimize manual errors and delays through the digital collection, analysis, and reporting of data. Harness AI-powered analytics to reveal data patterns and gain insights that would be difficult to achieve through traditional methods, ultimately equipping your business to succeed in a competitive environment. By adopting these cutting-edge tools and methodologies, you will significantly enhance your brand’s positioning in the constantly changing marketplace. Additionally, staying attuned to evolving customer needs will foster greater loyalty and drive sustainable business success.

forms.app is a web-based platform that enables users to effortlessly design surveys and forms in just a few steps. In addition to simplifying the sharing process, it effectively facilitates the collection of substantial data. The software boasts a variety of question types tailored for surveys, including opinion scales, star ratings, and selection matrices. Thanks to its intuitive user interface and fully customizable designs, users can generate high-quality surveys in mere seconds. Moreover, the free plan provides access to all features while allowing up to 150 responses each month, surpassing the limits set by many other survey tools available in the market. This makes forms.app an appealing choice for those seeking an efficient and user-friendly survey solution.

Upzelo's loyalty and reward programs are crafted to enhance your business growth significantly. Elevate each transaction into a celebratory experience with a customized solution that's easy to implement—no coding skills necessary! Should you require assistance, our dedicated support and migration teams are readily available to guide you through the process at any time. This is the most comprehensive loyalty application you could ever need. Featuring points systems, VIP levels, and referral incentives, it fosters trust and acknowledges your customers' engagement effectively. With Upzelo, you'll not only attract new clients but also retain existing ones, ensuring a thriving business environment.

Utilize personality assessments and knowledge-based quizzes to effectively generate and classify your leads. By creating and sharing engaging conversational surveys, you can achieve completion rates surpassing 35%. Providing valuable tools such as business calculators or interactive product recommendations will enhance the experience for your audience. Emphasize relevant inquiries, as this will improve your data collection through an uncomplicated yet powerful method. Engage your audience by incorporating live polls, quizzes, and Q&A sessions, either in-person or during online meetings, to cultivate leads of higher quality. Enrich your content with interactive elements that captivate users and drive more traffic to your website. Leverage customer feedback and valuable insights to continuously refine your offerings. Enjoy an intuitive and seamless interface that opens up a realm of opportunities. Create intelligent quizzes, polls, and surveys in just a minute, and easily embed and share your interactive content without the need for coding skills or extra features. Encourage audience participation during live events, transforming attendees into potential leads. Establish a crowdsourcing platform that not only gathers data but also fosters community engagement. By implementing these effective strategies, you can significantly boost your outreach and lead generation efforts, ultimately leading to greater business success and stronger connections with your audience. Consistently adapting your approach based on audience feedback will further enhance your effectiveness in engaging potential leads.

Engaging with your customers throughout their entire journey is crucial for creating a memorable experience. IndeCX leverages the NPS® (Net Promoter Score) framework to enable real-time assessment, implementation, and tracking of customer feedback. With operations in more than 30 countries, our platform is uniquely distinguished as the only tool accredited with ISO certifications for quality, market research, and information security, ensuring that your data is safeguarded and kept confidential. Our solution provides a tailored approach, ranging from survey design and questionnaire creation to the generation of detailed reports that align with your specific needs and business goals. By incorporating cutting-edge artificial intelligence, IndeCX excels in tasks like categorization, sentiment analysis, and root cause evaluation, offering accurate and actionable insights. Our dedication to high standards is further validated by our ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security) certifications. With a robust client base of over 300 in Brazil and Latin America, we consistently work to improve customer experiences and fuel business growth. Ultimately, our collaboration can help deepen your connections with customers, enhancing both their loyalty and your brand’s standing in the market.