List of the Top 5 Patient Relationship Management (PRM) Software for eClinicalWorks in 2025

CrelioHealth, previously known as LiveHealth, empowers its clients to create a more interconnected and digital experience for their users. Over 1,500 medical labs and diagnostic centers utilize CrelioHealth to enhance the value they provide to patients, healthcare professionals, and health organizations alike. The effectiveness of our digital platform and clear communication strategies has shown to significantly boost patient retention rates. Users can enjoy a hassle-free patient journey that ranges from scheduling home collection appointments to accessing reports and making payments through various channels, including the app, SMS, and WhatsApp. Our comprehensive online payment system allows patients to easily process payments and access their reports directly from their mobile devices. Additionally, the app enables patients to provide direct feedback, with our clients having amassed over 200,000 patient responses thus far. With intuitive mobile applications and user-friendly interfaces, you can maintain constant connectivity to your practice at any time. Furthermore, the prompt delivery of reports to patients, healthcare providers, and affiliated organizations can substantially decrease turnaround times, ultimately enhancing the overall healthcare experience. This streamlined approach not only fosters greater satisfaction but also encourages ongoing engagement between patients and healthcare providers.

ReferralMD stands out as a highly reliable platform for managing referrals, provider interactions, and patient engagement. Its essential features, including referral management, e-consults, and provider CRM, are designed to minimize patient leakage and enhance market presence. The platform delivers established solutions for referral management, virtual consultations, and telehealth, assisting hospitals, health networks, and payers in optimizing the referral workflow and fostering better communication channels between patients and healthcare providers. Additionally, ReferralMD equips healthcare professionals with robust clinical decision-making support, real-time analytical insights, and enhanced customer service capabilities, ultimately ensuring improved patient outcomes and operational efficiency. Thus, its comprehensive tools are instrumental in transforming how healthcare is delivered and experienced.

Luma Health was established with the vision that the healthcare system should be more efficient and beneficial for every patient. The Patient Success Platform™ developed by Luma aims to integrate patient engagement efforts, ensuring that individuals remain connected to their healthcare providers throughout their entire medical experience, encompassing access, operations, clinical aspects, and financial considerations. This seamless integration is enhanced by Luma Bedrock™, which utilizes data-driven best practices derived from over 700 million data points collected from more than 80 million patient engagements. Currently, Luma caters to over 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, effectively managing the care pathways of more than 50 million patients. As a result, Luma Health plays a crucial role in transforming how patients interact with and navigate the healthcare landscape.

OhMD provides the fastest and most straightforward way to connect with both patients and your team. It enables patients to communicate easily via text without the need to download any apps, while simultaneously giving your staff tools that can save them significant time each day. This cutting-edge solution effectively minimizes appointment cancellations, as patients value the efficient communication it offers. OhMD is an excellent option for facilitating interactions between patients and teams within a framework that is compliant with HIPAA regulations. By offering the convenience of texting and video features without requiring app downloads, you can eliminate the hassle of phone calls, voicemails, and the frustrating game of phone tag. Furthermore, it enhances communication among colleagues, care teams, and referring providers through its HIPAA-compliant texting platform available across iOS, Android, and web platforms. With the implementation of effective texting, the tedious cycle of phone tag and voicemail messages can be replaced, leading to improved patient care. Also, for those looking to optimize their usage of OhMD and efficiently store all patient communications within their electronic health records, we provide over 50 EHR integrations that ensure seamless interoperability, allowing for a holistic approach to patient management. This functionality not only streamlines processes but also enables healthcare providers to dedicate more time to patient care rather than administrative responsibilities. Ultimately, OhMD transforms communication in healthcare, making it more effective and responsive to both patient and provider needs.

Artera, a leader in SaaS for digital health, revolutionizes the patient experience with AI-powered virtual agents (available in both voice and text) that enhance every stage of the patient journey. Trusted by over 900 provider organizations—including specialty groups, FQHCs, major IDNs, and federal agencies—Artera engages with 100 million patients each year. Designed to support front desk teams, these virtual agents streamline patient access tasks such as self-scheduling, intake, forms, billing, and more. Whether complementing your staff or enabling a fully autonomous digital workforce, Artera provides customizable virtual agent solutions tailored to meet healthcare organizations at any stage of their AI adoption. Facilitating 2 billion communications in 109 languages across voice, text, and web, Artera combines a decade of healthcare expertise with the power of AI to drive better outcomes.