List of the Top 18 Review Management Software for Mac in 2025

Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.

Rannkly is an advanced software solution powered by AI that streamlines the management and enhancement of a business's online reputation and social media presence from a centralized dashboard. It enables users to track, engage, and generate ratings and reviews, which ultimately aids in brand development. By utilizing efficient technology, it automates the process of responding to customer inquiries. Additionally, users can effortlessly schedule and publish social media posts across various platforms with just one click. One of its standout features is the all-inclusive QR Code, which fosters interaction between customers and organizations through enhanced technological tools. This allows customers to conveniently explore the organization’s services while enabling businesses to effectively gather and organize customer data. Customers can access menus, promotional offers, and coupons easily. Furthermore, organizations can maintain their customer database with a simple scan on WhatsApp, accept payments via QR codes, and foster greater public engagement, all contributing to a more connected and efficient business environment. With these capabilities, Rannkly not only simplifies processes but also enhances customer experience and satisfaction.

All the essential tools for local businesses to succeed are available in one place. Engage with customers through text messaging, increase your reviews, handle payments, launch text marketing campaigns, and streamline your communications—all from a single platform. This all-in-one solution simplifies the process, allowing businesses to focus on growth and customer satisfaction.

A social media scheduling and analytics platform tailored for small businesses, social media experts, and digital agencies, SocialPilot empowers users to automate their marketing strategies. With an extensive array of features categorized in each plan, SocialPilot aims to simplify the management of social media marketing efforts. Additionally, SocialPilot Reviews is a robust tool designed to help businesses enhance their online reputation management. It enables users to consolidate customer feedback from various platforms, making review management more efficient. The tool supports bulk email and SMS capabilities for streamlined review requests, enhancing engagement. Teams can track, analyze, and respond to reviews in real-time, which fosters better communication with customers. Furthermore, SocialPilot Reviews integrates smoothly with CRM systems, facilitating improved customer interaction, elevating brand perception, and ultimately driving business growth. By leveraging these functionalities, businesses can cultivate a more positive online presence.

What’s the point of relying on multiple systems when a single solution can handle everything? Weave simplifies communication for patients, clients, and customers, enhancing efficiency both in the office and remotely. This streamlined communication is particularly beneficial in the context of the COVID pandemic. By using Weave, connecting with clients and patients becomes a straightforward process. It ensures that important messages are delivered promptly and effectively, fostering better relationships and improving overall service.

Reputation Desk is an automated tool designed to handle your online image, track various review platforms, and produce favorable reviews. Additionally, it facilitates engagement with potential customers, helping to draw them in effectively. This innovative software not only enhances your reputation but also plays a crucial role in boosting website traffic and increasing overall customer interaction.

Emitrr serves as an intelligent, human-like receptionist designed specifically for small businesses, allowing owners to concentrate on expanding their operations without the concern of missing important customer calls. By efficiently managing customer inquiries such as appointment bookings, providing quotes, and addressing frequently asked questions, Emitrr enhances customer interactions. It seamlessly integrates with your EHR/CRM systems to deliver real-time conversion metrics, minimize screen pop-ups, and offer additional benefits. With its web chat feature, Emitrr facilitates ongoing customer conversations via text, ensuring that patients do not have to wait for web responses. While small businesses invest significantly in website development, advertising, SEO, and various marketing efforts to attract visitors, statistics show that over 25% of these potential customers fail to convert. Furthermore, customers are not limited to waiting for live chats on the internet, as Emitrr empowers businesses to convert visitors even if they navigate away from the webpage. This innovative approach not only maximizes conversion rates but also enhances overall customer satisfaction by providing timely responses and support.

In the rapidly evolving digital landscape, small businesses frequently encounter considerable hurdles in achieving visibility on Google and various local search platforms. This lack of visibility can hinder their ability to reach potential customers exactly when they need them the most. At Local Siren, we focus on improving your business's online profile to not only enhance your visibility but also to ensure you shine in local search outcomes. Our specialized knowledge enables you to dedicate your efforts to your primary goals—catering to your customers and growing your enterprise—while we manage the complexities of local SEO. By collaborating with us, you can effectively connect with your community and guarantee that your services are showcased prominently in crucial areas. Let Local Siren be your partner in establishing a significant presence in the local market, ensuring your business is recognized and valued. In doing so, you'll create lasting relationships with customers that can drive your success forward.

Streamlining the process of gathering and showcasing product and company reviews across your website and social media can significantly boost your sales figures. All essential marketing resources, including customer testimonials, product reviews, visual promotional tools, and discount codes, are conveniently available in one place. By incorporating genuine photos and videos from your customers, you can bring your website to life, creating a more engaging experience for visitors. Offering coupons is another effective strategy to promote repeat purchases and foster customer loyalty. Enhance your review collection efforts by utilizing SMS messaging to connect with your customers directly. By featuring customer testimonials prominently on your website and social media, you can establish trust and encourage potential buyers. Utilizing on-site displays or social media content to highlight reviews throughout the customer journey can effectively enhance the buying experience. Additionally, sharing your star ratings on search engine results pages, like Google, along with user-generated content across social media, can further amplify your reach. Leveraging content created by your customers is a powerful way to stimulate new sales through your various marketing channels; thus, it is vital to prioritize this strategy for growth. With these approaches, you can create a more interactive and trustworthy online presence that resonates with your audience.

Laika is an easy-to-navigate platform designed for small businesses that may neglect customer feedback. It efficiently gathers authentic reviews from actual customers, enabling you to achieve the highly sought-after 5-star rating on Google Maps, Tripadvisor, and various other review sites. By utilizing Laika, businesses can enhance their online reputation and attract more customers.

Introducing an application designed to facilitate the sending of tailored, automated requests for reviews. Unlike the typical 1% response rate, our service boasts an impressive 36% conversion rate for email inquiries. The integration with WhatsApp allows customers to promptly share photos and videos, enhancing engagement. Furthermore, our user-friendly chat interface fosters a strong emotional bond between the customer and the brand. Additionally, you can send targeted follow-up messages to solicit star ratings, text reviews, and image submissions, promoting a comprehensive feedback collection process. To further motivate hesitant buyers into making swift decisions, the app features visually appealing widgets that showcase reviews prominently. This holistic approach not only enhances customer interaction but also significantly boosts the chances of receiving valuable feedback.

Your online reputation is essential for achieving success in your field. Pozative provides you with the tools to effortlessly create positive reviews that can boost your practice's reputation and improve your search engine visibility. By redirecting negative feedback from dissatisfied patients directly to your email, you can resolve their issues privately, preventing those reviews from damaging your online image. This service emphasizes the importance of acquiring positive reviews on platforms that are significant to prospective clients. With an easy synchronization process, you can link your social media accounts, including Facebook, Google, Yellow Pages, Healthgrades, Vitals, Angie's List, or RateMD, thereby motivating patients to share their positive experiences. In a fast-paced world where people are constantly on their devices, you can simply gather numerous reviews by sending out text messages. Tailored for those who value convenience, you can relax as the automated review requests manage the process for you. Given the shift away from traditional phone calls, this modern approach is both efficient and effective. The ability to enhance your online reputation has never been easier or more accessible.

Running a local business presents numerous challenges, but with LOCALBOSS, you can simplify the process of tracking Google reviews, removing the need for complex rating calculators or spreadsheets that complicate monitoring your rating trends and seizing potential opportunities. LOCALBOSS is tailored to support a diverse range of businesses, including restaurants, retail shops, and automotive services, enabling effortless review management directly from your mobile device. You can uncover your true score without depending on various online tools or cumbersome spreadsheets to determine your actual review rating. Furthermore, LOCALBOSS provides a clear percentage calculation to visualize your progress toward reaching your next rating milestone, allowing you to easily gauge how close you are to achieving it. Monitor your authentic rating trends daily, monthly, and annually while identifying any service-related issues that may emerge, and keep track of the volume of reviews your business receives with ease. Additionally, the platform allows you to share your rating and development with customers and supporters at the click of a button, encouraging those who have yet to review to lend their feedback, ultimately strengthening your bond with your clientele. This efficient method not only saves valuable time but also boosts your business’s reputation and deepens customer engagement, making it an essential tool for successful local management. Moreover, by streamlining the review process, LOCALBOSS empowers you to focus on enhancing your services and fostering lasting relationships with your customers.

Obenan provides cutting-edge digital solutions powered by artificial intelligence, designed to enhance automation and elevate the visibility of local businesses. Our innovative Emotional AI allows for seamless customer interaction and effective online reputation management through an unsupervised workflow. Leverage the latest advancements in artificial intelligence, which have been meticulously developed to effectively promote your business using dynamic technologies and algorithms. By updating your business information on a single, centralized platform, you can effortlessly synchronize it across the entire search ecosystem, ensuring data accuracy and improving your discoverability. Empower your enterprise by harnessing intelligent automation, which facilitates a swift digital transformation, lowers labor costs, and sustains consistency within the search ecosystem. Furthermore, hyperlocal marketing strategies enable you to focus on specific geographic areas, attract more foot traffic to your locations, and capitalize on near-me searches, effectively expanding your audience reach and maximizing engagement.

Quick Hub provides a comprehensive suite of tools aimed at enhancing customer engagement, managing online reputation, streamlining social media strategies, and executing effective marketing campaigns. The platform comprises four main products: Quick Reviews, Quick Chat, Quick Social, and Quick Campaigns, each specifically designed to meet distinct requirements related to customer interaction and marketing effectiveness. With the integration of these resources, organizations can strengthen their connection with consumers and cultivate a favorable perception of their brand. Additionally, this holistic approach empowers businesses to adapt to changing market dynamics and improve overall customer satisfaction.

CallSource - Master Every Lead. As a pioneering business performance platform that leverages advanced technology, CallSource enhances our clients' revenues, profitability, and brand image. Being the first to introduce call tracking, we have established ourselves as a frontrunner in delivering actionable analytics. Our insights empower clients to identify issues, develop strategies, and implement effective solutions. Since 1991, we have recorded and analyzed over one billion phone calls, providing valuable cost-per-lead assessments and sales conversion metrics. Additionally, we offer sales recapture solutions, along with training and coaching services for thousands of businesses across the United States, Canada, and Australia. CallSource is dedicated to elevating the performance and achievements of both our clients and our team members, fostering a culture of growth and success. Our commitment to innovation ensures that we remain at the forefront of industry developments.

Boost your visibility and foster engagement with your customers! Whether you own a small enterprise or manage a brand with multiple locations, we provide tools designed to enhance your online visibility, manage your reviews, and elevate your business's digital reputation. With the Localorm dashboard, you can effortlessly control your listings, respond to customer feedback, and receive consistent reports. Do you truly know what your customers are expressing about your products and services online? It is essential to listen to customer feedback and actively participate in managing online reviews to safeguard your reputation. Studies show that one negative review can increase the chances of losing a customer by 24%, especially when compared to rivals, underscoring the importance of protecting your online image. The user-friendly Localorm reputation management tool is specifically designed for businesses like yours, offering a cloud-based dashboard that is easy to navigate. In addition to facilitating customer interactions, Localorm provides you with crucial insights into how your brand is perceived online, enabling you to make educated decisions. By prioritizing customer engagement and feedback, you can create a more resilient business presence in the digital landscape.

We provide businesses with the tools they need to efficiently gather and manage online customer feedback. Our partnerships span a wide range of sectors, including dental offices, healthcare providers, plumbing companies, HVAC technicians, veterinary clinics, home inspectors, accounting agencies, real estate professionals, and many more. Our goal is to improve your online presence, which in turn helps foster a stronger bond between you and your clientele, ultimately driving success for your business. Strengthening your reputation online can lead to increased customer trust and loyalty.