List of the Top 3 Telephony Software for Avaya Aura in 2025

Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.

Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management. - Automatically identify customers in Dynamics 365 prior to answering calls. - Access phone controls directly within Dynamics 365 for actions like answering or transferring calls. - Make calls to contacts in Dynamics 365 with just one click. - Keep a complete record of all interactions logged in Dynamics 365. - Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365. - Integrate incoming calls with Omnichannel support for a more cohesive experience. - Utilize call outcome buttons to effortlessly schedule follow-up activities. - Analyze all metrics through customizable dashboards and reports in Dynamics 365. - This integration not only streamlines operations but also enhances the overall customer experience.

3CLogic stands out as a premier cloud contact center solution that enhances communication for businesses with their workforce and clientele. This innovative platform is powered by Amazon Web Services (AWS) and provides sophisticated, scalable speech recognition capabilities that seamlessly integrate with major CRM systems like SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. With deployments across five continents, 3CLogic is rapidly expanding its portfolio, catering to a diverse range of Global 2000 clients. The platform fosters digital transformation by enhancing customer experience (CX), boosting operational efficiency, delivering insightful reporting, and incorporating dynamic interactive voice response (IVR), computer telephony integration (CTI), and artificial intelligence (AI) functionalities. As organizations increasingly prioritize streamlined communication and data-driven insights, 3CLogic positions itself as a vital partner in achieving these objectives.