List of the Top 5 Telephony Software for Video RTC in 2025

3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.

Genesys Cloud CX is a dynamic, cloud-driven platform designed for contact centers that strives to deliver exceptional customer experiences across various communication channels. Emphasizing scalability and flexibility, it integrates voice, chat, email, social media, and messaging into a cohesive interface. The platform harnesses advanced AI and analytics tools to provide real-time insights, automate routine tasks, and customize interactions, which significantly boosts customer engagement effectiveness. Moreover, its robust workforce management capabilities empower organizations to optimize staffing and performance while maintaining high-quality service standards. Suitable for businesses of all sizes, Genesys Cloud CX allows for effortless implementation and adaptability, making it a superior option for entities looking to enhance their customer service functions. As an added benefit, the solution ensures that companies can swiftly adapt to changing customer expectations and technological innovations, positioning them favorably in a competitive landscape. This adaptability not only improves customer satisfaction but also drives long-term business success.

Asterisk is a dynamic open-source framework that facilitates the development of a variety of communication applications. It enables a standard computer to function as a powerful communications server. Asterisk is integral to IP PBX systems, VoIP gateways, conference servers, and many other customized solutions. Its user base includes small businesses, large corporations, call centers, telecom operators, and government entities around the world. Provided free of charge, Asterisk is backed by Sangoma's support. Currently, there are over a million Asterisk-powered communication systems in operation across more than 170 countries. Notably, virtually all companies within the Fortune 1000 list leverage Asterisk in some form. Frequently adopted by system integrators and developers, Asterisk can serve as the basis for a complete business phone system or be used to enhance an existing setup or link various systems. Whether you aim to design a bespoke system using Asterisk or are interested in acquiring an effective and affordable turnkey solution, there are numerous options to explore that can help you find the perfect match for your requirements. As it adapts to technological advancements and user needs, Asterisk remains a key player in the evolving landscape of modern communication solutions. Its ongoing development ensures users continue to benefit from innovative features and improved performance.

CompletePBX, Xorcom's core telephone system solution, serves as a Virtual IP PBX (Private Branch Exchange) or Phone System Appliance, integrating Asterisk and Linux to ensure robust stability and high operational performance. Developed with user-friendliness, advanced functionalities, and comprehensive security in mind, CompletePBX is designed to meet the diverse needs of modern communication. You can access a fully functional evaluation of the CompletePBX 5 virtual machine at no cost! Additionally, free online certification training for CompletePBX is offered, providing a foundational understanding of the system that can significantly streamline your learning process. With our assistance, you can expedite your journey to mastering this powerful phone system.

A cloud contact center solution driven by AI, this platform enhances communication through innovative, personality-based routing. It efficiently consolidates multichannel customer interactions into a single conversation thread. Vocalcom represents the intersection of digital engagement and artificial intelligence, allowing for a seamless integration of live agents within the customer interaction process. With the ability to manage all customer interactions collectively, this next-generation cloud contact center platform is designed to integrate smoothly with existing systems while supporting every communication channel available. By offering an intuitive user interface, Vocalcom boosts productivity and empowers businesses to unify their customer interactions across various platforms into continuous conversational threads. This approach not only minimizes customer effort but also fortifies relationships with each touchpoint. Remarkably user-friendly, flexible, and fueled by AI, it ensures that conversations remain active and accessible. Every type of customer interaction, such as chat, email, text, phone, and social media, is conveniently centralized, making it easier for businesses to engage with their clients effectively.