List of the Top 25 Workflow Management Software for Freshdesk in 2025

Shift serves as your ultimate power browser, uniquely designed to consolidate all your applications into a single, elegant interface. With the ability to connect various email accounts and effortlessly manage your applications within one robust window, Shift enhances your online experience. By installing Shift, you can streamline your digital activities and gain access to thousands of apps without needing to navigate away from your browser. If you’re exhausted from managing numerous apps, countless tabs, and multiple accounts, Shift simplifies the process significantly, making online navigation a breeze. Experience the ease of organization and efficiency as you elevate your browsing experience with Shift.

Pipefy is a cutting-edge workflow management platform augmented by artificial intelligence, designed to optimize IT resources while enabling business teams to create and implement up to 85% of their workflows independently. Unify, automate, and refine your workflows to enhance user experiences, accelerate business outcomes, and improve overall efficiency. Accelerate the deployment process, reduce implementation expenses, and simplify workflows with an integrated security suite. Connect effortlessly to over 300 applications and systems right off the bat, and utilize HTTP/HTTPS protocols to seamlessly integrate Pipefy with your existing tools.

With the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes. Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.

Forms on Fire is a versatile mobile application designed for capturing and organizing information while on the go. By utilizing this app, businesses can revolutionize their operations by substituting traditional paper forms with an intuitive mobile solution that consolidates all essential documents in a single location. Additionally, the app includes features compatible with Microsoft Word and Excel, enabling users to generate visually appealing reports, utilize drag-and-drop capabilities, and seamlessly integrate various tools for enhanced functionality. Moreover, this innovative platform streamlines workflows and enhances data accuracy, making it an invaluable asset for modern enterprises.

Miro is designed to align your team's thinking seamlessly. As a virtual whiteboard and collaboration platform, it enhances the cooperative efforts of cross-functional teams in generating exceptional outcomes. Unlike video conferencing tools, Miro focuses solely on facilitating collaboration among team members who may be spread across different locations and time zones, ensuring that they can effectively share and develop their ideas even when not physically together. This platform boasts over 200 ready-to-use templates for idea capture and visualization, along with features such as comments, chat, screen sharing, and integration with widely-used business applications. Additionally, Miro AI acts as a powerful catalyst for your team, allowing you to maximize your creativity and efficiency beyond previous limits. By leveraging Miro AI, you can transform your innovative concepts into reality, making it an essential resource for enhancing your team's collaborative spirit and inventive potential. With Miro, the future of teamwork is bright and full of endless possibilities.

Trello enhances collaboration among teams, enabling them to achieve greater productivity. With its user-friendly cards, lists, and boards, Trello empowers teams to systematically organize and prioritize their projects in a flexible and satisfying way. Whether it's for professional tasks, personal projects, or planning a family getaway, Trello can help your team maintain order. The platform’s cards offer the ability to explore intricate details by incorporating attachments, comments, due dates, and much more. Teams can work together seamlessly throughout every phase of their projects. Furthermore, by leveraging automation through Butler, tedious tasks can be streamlined, allowing for increased focus on what truly matters. Trello is adaptable, catering to the unique workflows and preferences of any team. Its versatile features ensure an easy onboarding process for teams looking to enhance their efficiency. Everything your team requires for success can be found in one centralized location, and you can also integrate existing apps into your workflow, making the transition smooth and efficient. As a result, Trello positions itself as an invaluable tool for any collaborative effort.

Jira serves as a project management platform that enables comprehensive planning and tracking for your entire team’s efforts. Atlassian’s Jira stands out as the premier choice for software development teams aiming to effectively plan and create outstanding products, earning the trust of countless teams. It provides a variety of features designed to assist in the planning, tracking, and launching of top-notch software. In addition, Jira facilitates the organization and management of issues, task assignments, and the monitoring of team progress. The tool seamlessly integrates with leading development software, ensuring complete traceability from start to finish. Whether tackling minor tasks or extensive cross-department initiatives, Jira empowers you to decompose substantial ideas into actionable steps. It allows for effective organization of workloads, milestone creation, and dependency management. By linking tasks to overarching goals, team members can easily understand how their individual contributions align with the broader company objectives, ensuring everyone stays focused on what truly matters. Furthermore, with the aid of AI, Atlassian Intelligence proactively recommends tasks, streamlining the process of bringing your ambitious ideas to fruition. This not only enhances productivity but also fosters a collaborative environment among team members.

Elevate your productivity with Hubstaff! Hubstaff provides time-tracking applications compatible with desktop, web browsers, and mobile devices. Once you initiate time tracking for a specific task, Hubstaff seamlessly operates in the background, using minimal resources while you focus on your work. Switching between tasks or stopping the timer is a breeze and can be done in just a few clicks. Monitoring your team's performance can be daunting, but Hubstaff is packed with excellent features designed to help you assess their productivity effectively. To maximize Hubstaff's benefits, it's essential to establish clear expectations for your team. This tool allows you to analyze each member's average productivity over time, helping you spot areas for improvement or shifts in their performance. Essentially, the more consistently you utilize Hubstaff, the more insightful your results will become. Additionally, Hubstaff is available across multiple platforms, including Mac, Windows, Linux, iOS, and Android, ensuring you can track productivity wherever you are.

This platform is an exceptionally advanced and versatile all-in-one solution, meticulously crafted to cater to the distinct requirements of niche or tailored markets. It emphasizes four key technological domains: • Low-code Application Development. With the Comidor Low-Code App Designer, even those without programming experience can effortlessly build an application from the ground up by following a few straightforward steps. • Hyper-automation. Comidor allows users to outline and design each phase of a workflow, enhancing their processes with a blend of intelligent automation technologies for smarter operations. • Application Marketplace. Users can access a diverse array of ready-made business applications that fulfill various business needs, enabling them to download and enhance the capabilities of Comidor. • Digital Workplace, which serves as a contemporary digital environment where users can carry out their daily tasks efficiently. Custom dashboards can be created, interactive tiles and widgets added, and daily workflows monitored through systemic notifications, ensuring a seamless work experience. In this way, the platform not only enhances productivity but also fosters a collaborative spirit among users.

Make serves as a dynamic visual platform that empowers individuals to design, construct, and automate a variety of projects, from workflows and tasks to applications and systems, all without the need for coding. This innovative tool is embraced by small and medium-sized businesses, scaleups, and teams around the globe, enabling them to accelerate their growth like never before. With Make, users can swiftly connect and create workflows, effectively allowing anyone to develop solutions akin to a developer and deploy them across diverse industries and business sectors in a significantly reduced timeframe and cost. Teams benefit from the ability to visualize, modify, and collaborate on processes, ensuring they can adapt and grow in alignment with their organizational needs. The platform facilitates the integration of sales and marketing tools, automation of customer journeys, enhancements in business operations, and the creation of bespoke backend systems. Engaging with Make is not only intuitive and playful, but also incredibly powerful, fostering creativity and innovation. Our vibrant Maker community demonstrates that when the act of building is infused with joy, the possibilities for achievement are boundless, inspiring users to push their creative limits.

Samepage, a celebrated collaboration platform designed for teams, empowers users to work together effectively and enhance productivity. This software caters to teams of all sizes, providing a range of online collaboration features like video calls, task organization, and document sharing. Additionally, it seamlessly integrates with leading business applications, enabling users to streamline their workflows efficiently. By utilizing Samepage, teams can improve communication and coordination in their projects.

Kissflow is a user-friendly, low-code platform designed specifically for creating custom applications that cater to business needs. It enables both process owners and IT developers to automate workflows effectively, allowing them to construct processes and applications that enhance internal business operations. Additionally, Kissflow streamlines collaboration between teams, making it easier to adapt to changing operational requirements.

WorkflowMax is an affordable and comprehensive tool designed to enhance the profitability of your projects. This cloud-based workflow and job management software, developed by Xero, is trusted by over 10,000 businesses. It offers a variety of features, including time tracking, quoting, efficient billing, and job management, along with insightful reporting capabilities. WorkflowMax proves to be particularly beneficial for professionals in creative fields, engineering, surveying, law, information technology, construction, consulting, and anyone else who charges for their time. Its versatility makes it an excellent choice for a wide range of industries looking to optimize their operations.

LOCATE is a scalable, cloud-driven inventory and order management solution tailored for product-centric enterprises. It combines the capabilities of an ERP system suitable for mid-market clients, streamlining processes from fundamental warehouse operations like barcoding and kitting to sophisticated workflows such as drop shipping and outsourced production. Designed with user experience at its core, LOCATE is the perfect choice for inventory-focused businesses eager to expand. Its flexibility and intuitive interface enhance usability, while exceptional customer support distinguishes it from the competition. By choosing LOCATE, customers gain not only a software solution but also a collaborative partner committed to their success and growth.

Manage your entire business operations seamlessly from a single platform. Oversee the full project lifecycle, from generating quotes to processing invoices, ensuring that sales, delivery, and financial data are integrated for a comprehensive view of your performance and progress in real time. Optimize your resource planning and forecasting effectively. Anticipate when to take on additional work and identify potential resource shortages before they arise, enabling you to make informed decisions about outsourcing or expanding your team. This approach ensures workloads are balanced, preventing burnout for some team members while others remain underutilized. Ensure that your business remains profitable. While completing projects is essential, understanding your profitability is crucial. Gain insights into which clients, projects, services, or teams contribute positively to your margins and which are detracting from them. This knowledge empowers you to make timely decisions about improving efficiency, adjusting pricing, or reducing expenses. Facilitate collaboration in the context of your work environment. With easy access to all files and discussions related to customers, projects, or tasks, you can eliminate the inefficiencies of constant status checks and document retrieval. All necessary information is available with just a single click, enhancing productivity and communication across your organization. By streamlining these processes, your team can focus more on delivering value and less on administrative tasks.

Effortlessly link applications, analyze information, and craft automated procedures alongside impactful KPI dashboards customized to meet your needs. This intuitive drag-and-drop interface does not require any programming knowledge! Start addressing common integration challenges with ease. You can easily create your automation workflows on a single screen, connecting various applications without any coding requirement. Whether your goal is to establish simple one-to-one automations or complex multi-application workflows, all of this can be completed in mere minutes. Manage and organize your data flow using advanced functionalities like conditional logic, time delays, data formatting, filtering, function expressions, and much more. Experience the rapid pace of building automations and integrations through a user-friendly drag-and-drop system that removes coding obstacles. Develop simple, multi-step, or sophisticated workflows that include conditional branches, parallel processes, and loops, empowering each member of your team to quickly make informed, data-driven decisions that enhance strategic goals. Additionally, you can access a wide selection of chart types, such as line, bar, pie, area, and gauge charts, to visualize your data effectively. With this level of versatility, the potential to extract insights and present them dynamically is boundless, aiding your organization in achieving its objectives. In today’s fast-paced environment, having these tools at your disposal can significantly enhance productivity and decision-making capabilities across the board.

Asset Panda offers a cloud-based, no-code platform that enables users to develop personalized applications, effectively reducing expenses and saving valuable time. Our user-friendly and secure system caters to various industries, proving advantageous for organizations of all sizes. With the capability to implement tailored workflows and actions, clients can eliminate inefficient processes, often experiencing time reductions that result in a remarkable ROI of up to 800%. The platform seamlessly integrates features from both web and mobile applications, granting clients convenient access to crucial information whenever they need it. Additionally, our mobile apps come equipped with barcode scanning functionality, eliminating the necessity for costly and cumbersome scanning devices. Furthermore, Asset Panda incorporates role-based user management, facilitating streamlined access throughout the organization and ensuring that employees view only the information pertinent to their roles. This thoughtful design promotes efficiency and enhances the overall user experience.

Elevate your customer service capabilities using Salesforce Service Cloud, recognized as the leading and most all-encompassing customer support application globally. This platform provides organizations with a broad spectrum of features designed to assist clients through their chosen communication methods, such as phone, email, chat, and SMS. Among its impressive functionalities are a dynamic lightning console, streamlined case management, omni-channel routing, seamless telephony integration, video chat features, and social media support, to name just a few. By leveraging these robust tools, you can guarantee that your customers enjoy the tailored attention they need, regardless of their location. Additionally, the platform's adaptability ensures it can evolve with your business's changing needs, further enhancing the customer experience.

RPA represents the next wave in the evolution of modern businesses. Are you exploring RPA to enhance automation of your repetitive tasks? Incorporating your team is crucial; streamlining comprehensive processes that integrate both data and personnel is vital for bolstering operational efficiency. Tonkean's aRPA platform merges no-code RPA, seamless integrations, and AI-driven coordination bots into one cohesive solution. This integration empowers you to automate, orchestrate, and manage processes that span various systems and individuals. Our intuitive Workflow Builder simplifies the training of your Bots, enabling them to effectively manage and execute diverse business workflows, addressing both data handling and personnel coordination. With Tonkean, your workforce remains the focal point, as it connects with them in their preferred environments, whether that be Slack, MS Teams, email, or other platforms. Tonkean's InvoicesGPT takes automation a step further by managing all incoming invoices with ease. Just link your email inbox or Google Drive in a single step, and Tonkean will swiftly analyze any PDF or invoice files, extracting essential information, performing a thorough three-way matching verification, providing insights into expenditures across different vendors and departments, and updating current finance systems accordingly. This comprehensive approach not only streamlines operations but also enhances collaboration and communication among team members, ultimately driving greater productivity.

FlowEQ provides a no-code workflow solution that integrates smoothly with your current systems, significantly boosting team productivity. This groundbreaking automation platform allows teams to work more efficiently within their existing frameworks, fostering an improved work environment. By streamlining processes, FlowEQ ensures that essential workflows are carried out correctly every time, while also operating seamlessly within your established systems. In addition, FlowEQ connects effortlessly with your Salesforce customer support platform and your Zendesk customer service application, offering a holistic solution. With its pre-configured integrations, FlowEQ is designed to embed itself within your operational or customer service systems, enabling teams to handle their daily tasks with ease. Ultimately, FlowEQ strives to revolutionize your organization's operations by removing obstacles and enhancing overall performance, making it an invaluable asset for any team. As a result, organizations can expect a significant reduction in time spent on repetitive tasks, allowing them to focus more on strategic initiatives.

Hooper provides a comprehensive data orchestration solution that allows for effective management of distributed information across an organization. Its hyper-automation and low-code platform guarantee that the right information is delivered to the right people at precisely the right time. With the Rapid App Development (RAD) approach, Hooper enables users to implement various strategies and processes while designing workflows through an easy-to-use drag-and-drop interface. This empowers teams to manage their projects efficiently while integrating legacy systems seamlessly, resulting in enhanced agility and smooth operations. Hooper makes it effortless to create solutions tailored to your specific needs; even if you're building a complex sales management system or a simple registration portal, no coding skills are necessary. This visual development platform opens the door for anyone to generate applications and solutions without writing any code. Onboarding is quick and simple with e-invites, and a highly customizable privilege control system allows for detailed management of visibility and interactions. By utilizing these features, organizations can significantly improve collaboration among team members and further refine their processes for greater efficiency. Ultimately, Hooper transforms the way businesses operate, making innovation accessible to all.

Quickwork serves as a versatile platform for businesses to design both straightforward and intricate workflows with ease. It enables organizations to develop and publish secure APIs while facilitating seamless conversational exchanges among employees, customers, and partners, thereby enhancing the overall user experience. As a comprehensive solution, Quickwork equips users with the necessary tools and services to construct robust and scalable integrations. The platform includes features like serverless APIs and interactive conversational experiences. Users can simply drag and drop applications to forge impactful integrations, eliminating the need for any coding expertise. With access to thousands of applications spanning business, consumer needs, analytics, messaging, and IoT, Quickwork empowers extensive customization. Its API Management feature allows for the effortless conversion of any workflow into a REST API with just one click. Furthermore, the serverless infrastructure ensures that your APIs can be scaled both elastically and securely. Additionally, Quickwork facilitates the creation and management of real-time messaging and conversational workflows that engage multiple channels, integrating human agents, IoT devices, and chatbots to provide comprehensive solutions. This holistic approach not only simplifies operations but also fosters enhanced connectivity and efficiency across various business functions.

Kindo has arrived, ushering in a new era of work that will change the landscape forever. With just a few clicks, users can easily connect to any AI model, integrate it with their existing applications seamlessly, and automate tedious tasks through streamlined workflows. This groundbreaking platform empowers you to focus on the most fulfilling aspects of your role, lifting the weight of monotonous responsibilities off your shoulders. As the pioneering self-service AI platform, Kindo securely connects OpenAI's ChatGPT, Google Bard, Cohere Claude, or any chosen AI model to your organization's data while ensuring privacy is upheld. Boost your efficiency with effortless AI-driven search functionalities, link to over 200 SaaS applications, and create no-code workflows powered by AI without any hassle. By posing questions about your data, you can obtain instant responses, freeing you from the tedious process of combing through endless spreadsheets or wikis—Kindo adeptly integrates AI tools into your existing applications to address your most urgent queries. With Kindo, you're not merely working with greater efficiency; you're fundamentally transforming your entire method of managing tasks and retrieving information. This shift not only enhances productivity but also fosters a more innovative and dynamic work environment.

Enhance your operational efficiency by unifying disparate systems and removing data silos, allowing your teams to design advanced applications, automate workflows, and build effective data pipelines. In just minutes, you can streamline complex business processes across multiple applications. Creating and deploying both customer-facing and internal applications becomes a straightforward task. Utilize a vast array of pre-built, feature-rich components to enrich your projects. Maintain enterprise-level security and governance while taking advantage of comprehensive debugging and change management features. Speed up the development of enterprise-grade applications by a factor of ten without requiring any coding. Employ reliable functionality, such as caching, rate limiting, and circuit breakers, to ensure consistent performance. Use the connector SDK to create custom integrations in under a day, enabling smooth connections between various systems. Facilitate real-time data replication from any source to your target systems, simplifying data transfer between applications, data warehouses, or data lakes. Furthermore, implement preload transformations and automated schema mapping to enhance your data handling processes. This strategic approach empowers your organization to tackle challenges with greater agility and effectiveness, ultimately driving success in a competitive landscape.

Unifonic is a cutting-edge platform powered by artificial intelligence, aiming to create tailored interactions with customers across various channels. It enables businesses to communicate through numerous methods, including SMS, WhatsApp, Messenger, push notifications, and voice calls, allowing clients to engage through their favored mediums. With more than 100 native integrations with well-known tools like Salesforce, HubSpot, and Shopify, the platform effectively facilitates workflow automation. Moreover, Unifonic's Flow Studio provides pre-built templates for frequently encountered situations, such as abandoned cart alerts, one-time passwords, and chatbot integration, simplifying the setup of automated workflows. This platform enhances marketing strategies and improves operational efficiency through its low-code development features, while also offering 24/7 AI-enhanced customer support. Unifonic reaches a wide audience, achieving an impressive 95% coverage, with over 25 billion messages sent and serving a diverse clientele of more than 5,000 businesses, highlighting its significant industry presence. In addition, its dedication to continuous innovation empowers companies to meet the changing needs of customer engagement effectively. With such a robust framework, Unifonic positions itself as a key player in the landscape of customer interaction solutions.