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What is Adereso Helpdesk?
Streamline your Sales, Service, or Support channels into a unified interface with Adereso Help Desk, an omnichannel tool designed to improve every facet of your Customer Experience while reducing costs, automating processes, and tracking your team's performance. Seamlessly integrate the most popular communication platforms with our application, ensuring prompt responses to every message through our effective ticketing system that offers personalized attention for each unique case. You will have the ability to connect a variety of platforms, including Facebook, Messenger, Live Chat, Email, Twitter, WhatsApp, and more, all consolidated in one location. With our helpdesk, the flow of conversations is assured; every ticket keeps a record of interactions, so there's no need to repeat inquiries. Adereso Helpdesk simplifies the merging of tickets from multiple channels, facilitating smooth conversations across platforms thanks to our omnichannel capabilities. You can also easily share and receive images or files, like screenshots or stickers from Facebook, enhancing the interactivity and dynamism of your exchanges. By implementing Adereso Helpdesk, your team's communication efficiency can be significantly improved, allowing you to deliver an elevated service experience to your customers while fostering long-lasting relationships. Ultimately, this innovative solution ensures that your organization can adapt to customer needs more quickly and effectively.
What is ACANOTION Help Desk?
At Help Desk Software Australia, we emphasize the development of software that is structured, efficient, and easy to use, which facilitates effective data management. Our goal is to provide powerful and specialized software solutions customized for businesses and government entities, backed by comprehensive research that pinpoints what genuinely improves daily operations. We take pride in serving prominent public and private organizations, along with esteemed SMEs throughout Australia and around the world. Our dedication to quality motivates us to continuously enhance our software products, ensuring they align with the needs of our varied customers. By prioritizing innovation and user experience, Help Desk Software Australia aims to profoundly influence how organizations handle their responsibilities. Additionally, we believe that our ongoing engagement with clients will drive further improvements and adaptations in our software offerings to stay ahead in a rapidly evolving market.
Integrations Supported
Facebook
Facebook Messenger
WhatsApp
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$995.00
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Adereso
Date Founded
2014
Company Location
Chile
Company Website
www.adere.so
Company Facts
Organization Name
Help Desk Software Australia
Company Location
Australia
Company Website
www.helpdesksoftware.com.au
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management