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What is Azure AI Language?

Azure AI Language provides a robust managed service specifically designed for the development of applications centered around natural language processing. Users are equipped with tools to identify key terms and phrases, evaluate sentiment, summarize text, and create engaging conversational interfaces. The platform allows individuals to annotate, train, assess, and launch customizable AI models with minimal machine learning knowledge required. It features predefined entity categories relevant to various sectors, including specialized text analytics for healthcare, enabling quick setup while also offering opportunities for customization and enhancement as needed. To optimize the training of machine learning models for unique applications, users can provide multiple labeled examples. Furthermore, it supports the creation of custom multilingual models that can be developed in one language and effectively applied across others. Utilizing Language Studio, users gain access to sophisticated GPT-powered language models that analyze and suggest labels for their content efficiently. The platform also facilitates the extraction, labeling, and redaction of vital information within text across diverse categories, ensuring that sensitive information is managed properly. This adaptability positions Azure AI Language as a crucial asset for organizations aiming to improve their capabilities in natural language processing, ultimately driving innovation and efficiency in their operations. With its extensive features and user-friendly interface, the platform stands out as a leading choice for businesses in today's digital landscape.

What is Amazon Lex?

Amazon Lex is an influential platform aimed at developing conversational interfaces in applications, enabling both voice and text interactions. It employs cutting-edge deep learning technology, including automatic speech recognition (ASR) that converts spoken language into text and natural language understanding (NLU) that helps decipher user intent, facilitating the creation of dynamic user interactions that feel natural and engaging. By harnessing the same advanced technologies that power Amazon Alexa, Amazon Lex provides developers with the tools necessary to build intricate conversational bots, often referred to as chatbots. This platform is particularly beneficial in enhancing efficiency in contact centers, simplifying routine tasks, and increasing overall operational productivity within organizations. Moreover, being a fully managed service, Amazon Lex scales automatically according to usage demands, relieving developers of the burden of infrastructure management. As a result, teams can dedicate more time to innovative solutions rather than being bogged down by technical challenges, thus fostering a culture of creativity and improvement. Ultimately, this versatility makes Amazon Lex an essential tool for businesses looking to enhance customer engagement through conversational technology.

Media

Media

Integrations Supported

AWS App Mesh
AWS Lambda
Amazon CloudWatch
Amazon Web Services (AWS)
Axon Ivy
BotCore
Crestwood Cloud
Elastic Path
Facebook
Facebook Messenger
Marketo
Microsoft Azure
Rapport
Salesforce
Slack
Smart IVR
Twilio
UneeQ
WhosOn
XCALLY

Integrations Supported

AWS App Mesh
AWS Lambda
Amazon CloudWatch
Amazon Web Services (AWS)
Axon Ivy
BotCore
Crestwood Cloud
Elastic Path
Facebook
Facebook Messenger
Marketo
Microsoft Azure
Rapport
Salesforce
Slack
Smart IVR
Twilio
UneeQ
WhosOn
XCALLY

API Availability

Has API

API Availability

Has API

Pricing Information

$2 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/products/ai-services/ai-language/

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/lex/

Categories and Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Generation

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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