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What is BMC Helix Business Workflows?

BMC Helix Business Workflows provides versatile omni-channel experiences that improve the delivery of business services. This modern case management solution caters to multiple departments, including HR and facilities, and is built for scalability, effective management, and automation. As a smart service management platform, it empowers business leaders to supervise, automate, and enhance service delivery, leading to maximum efficiency. By transforming the way organizations interact, manage, innovate, and scale their services via a unified platform, it enables employees to design the workflows needed for autonomy and responsiveness. This customized employee experience not only increases engagement and productivity but also redefines the relationship between business operations and IT, helping the organization evolve into a cognitive enterprise. Additionally, it fosters a cohesive environment that encourages collaboration and innovation at every level, further driving the company's success. Ultimately, the integration of these features positions businesses to adapt swiftly to changing demands and stay ahead in a competitive landscape.

What is AgileWARE?

Agile Workflow and Resources (AgileWARE™) provides a comprehensive solution for orchestrating, provisioning, and automating various network-centric processes. With our diverse range of products and services, you can seamlessly deliver environments-as-a-service (EaaS), as well as LaaS, IaaS, PaaS, and TaaS across any combination of infrastructure, spanning from legacy systems to public cloud environments. This solution enables the efficient management and automation of any lab, equipped with Layer 1, SDN, and NFV capabilities. Through our ready-to-use automation features, you can effectively support both physical and virtual major network devices, including those from Cisco and Juniper. Furthermore, TSI’s automation tools are designed to manage the networking demands of remote work and home office setups. By leveraging the NIST 1800-11 Specification, you can establish a robust ransomware recovery protocol using AgileWARE. Additionally, our Cyber Range as a Service offering facilitates the automation of various cyber engineering activities, catering to a broad spectrum of use cases and enhancing your organization's cybersecurity posture. Overall, AgileWARE stands out as a versatile tool that adapts to the evolving needs of modern networking and cybersecurity challenges.

Media

Media

Integrations Supported

AWS Cloud9
Ansible
Axonius
Azure Automation
BMC AMI Ops Automation for Capping
BMC Compuware Topaz Connect
BMC Helix Chatbot
BMC Helix Cloud Cost
BMC Helix Operations Management
BMC Middleware Management
Microsoft Entra ID
Red Hat OpenShift

Integrations Supported

AWS Cloud9
Ansible
Axonius
Azure Automation
BMC AMI Ops Automation for Capping
BMC Compuware Topaz Connect
BMC Helix Chatbot
BMC Helix Cloud Cost
BMC Helix Operations Management
BMC Middleware Management
Microsoft Entra ID
Red Hat OpenShift

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$4500/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.bmc.com/it-solutions/bmc-helix-business-workflows.html

Company Facts

Organization Name

Technical Systems Integrators

Date Founded

1987

Company Location

United States

Company Website

www.tsieda.com/agileware

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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