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What is BMC Helix Operations Management?

BMC Helix Operations Management presents a robust, cloud-native platform designed for observability and AIOps, tailored to navigate the intricacies of hybrid-cloud environments. By implementing a service-oriented approach to observability data, the solution fosters effective AIOps. It consolidates third-party observability information—encompassing metrics, events, logs, incidents, changes, and topologies—into a cohesive IT data repository. Users can effectively monitor the health of services and achieve advanced root cause isolation thanks to dynamically generated business service models. The system improves the signal-to-noise ratio through AI-enhanced event suppression, de-duplication, and correlation methods that result in actionable insights. With AI probability assignments to causal nodes, rapid identification of root causes becomes feasible, leveraging both data and service models efficiently. The platform aids in proactive management through Business Service Health monitoring and AI-driven outage forecasts, helping to prevent potential complications. Furthermore, the troubleshooting process is expedited with enhanced log analytics and enrichment, leading to faster problem resolution. The solution also allows for seamless requests and implementations of automations from BMC and external tools, which further boosts operational productivity. This comprehensive offering not only enables organizations to sustain peak performance but also significantly reduces the likelihood of downtime and operational disruptions, ensuring that businesses can operate smoothly and efficiently.

What is Amazon Managed Grafana?

Amazon Managed Grafana is a robust service aimed at simplifying the visualization and analysis of large-scale operational data. This platform allows users to create isolated workspaces that consist of dedicated Grafana servers, which can be automatically set up, configured, scaled, and maintained with ease. These specialized workspaces enhance the ability to visualize and analyze operational data derived from various sources, including AWS services like Amazon CloudWatch, AWS X-Ray, and Amazon Managed Service for Prometheus, alongside data from external providers. The service incorporates AWS security features, ensuring compliance with organizational security standards. Additionally, migrating from self-hosted Grafana systems is made straightforward with Amazon Managed Grafana, allowing users to retain their existing dashboards and configurations. The platform also offers collaborative features such as real-time dashboard sharing and editing, version control, and enhanced sharing capabilities, thereby significantly improving team productivity. Ultimately, Amazon Managed Grafana distinguishes itself by not only easing the complexities of data management but also fostering enhanced collaboration among team members, making it an invaluable tool for organizations.

Media

Media

Integrations Supported

AWS X-Ray
Amazon CloudWatch
Amazon Web Services (AWS)
BMC Helix Business Workflows
BMC Helix CMDB
BMC Helix Chatbot
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Continuous Optimization
BMC Helix Control-M
BMC Helix Digital Workplace
BMC Helix Discovery
BMC Helix ITSM
Grafana

Integrations Supported

AWS X-Ray
Amazon CloudWatch
Amazon Web Services (AWS)
BMC Helix Business Workflows
BMC Helix CMDB
BMC Helix Chatbot
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Continuous Optimization
BMC Helix Control-M
BMC Helix Digital Workplace
BMC Helix Discovery
BMC Helix ITSM
Grafana

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.bmc.com/it-solutions/bmc-helix-operations-management.html

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/grafana/

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

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