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What is BMC Helix Operations Management?

BMC Helix Operations Management presents a robust, cloud-native platform designed for observability and AIOps, tailored to navigate the intricacies of hybrid-cloud environments. By implementing a service-oriented approach to observability data, the solution fosters effective AIOps. It consolidates third-party observability information—encompassing metrics, events, logs, incidents, changes, and topologies—into a cohesive IT data repository. Users can effectively monitor the health of services and achieve advanced root cause isolation thanks to dynamically generated business service models. The system improves the signal-to-noise ratio through AI-enhanced event suppression, de-duplication, and correlation methods that result in actionable insights. With AI probability assignments to causal nodes, rapid identification of root causes becomes feasible, leveraging both data and service models efficiently. The platform aids in proactive management through Business Service Health monitoring and AI-driven outage forecasts, helping to prevent potential complications. Furthermore, the troubleshooting process is expedited with enhanced log analytics and enrichment, leading to faster problem resolution. The solution also allows for seamless requests and implementations of automations from BMC and external tools, which further boosts operational productivity. This comprehensive offering not only enables organizations to sustain peak performance but also significantly reduces the likelihood of downtime and operational disruptions, ensuring that businesses can operate smoothly and efficiently.

What is Arize AI?

Arize provides a machine-learning observability platform that automatically identifies and addresses issues to enhance model performance. While machine learning systems are crucial for businesses and clients alike, they frequently encounter challenges in real-world applications. Arize's comprehensive platform facilitates the monitoring and troubleshooting of your AI models throughout their lifecycle. It allows for observation across any model, platform, or environment with ease. The lightweight SDKs facilitate the transmission of production, validation, or training data effortlessly. Users can associate real-time ground truth with either immediate predictions or delayed outcomes. Once deployed, you can build trust in the effectiveness of your models and swiftly pinpoint and mitigate any performance or prediction drift, as well as quality concerns, before they escalate. Even intricate models benefit from a reduced mean time to resolution (MTTR). Furthermore, Arize offers versatile and user-friendly tools that aid in conducting root cause analyses to ensure optimal model functionality. This proactive approach empowers organizations to maintain high standards and adapt to evolving challenges in machine learning.

Media

Media

Integrations Supported

Amazon Bedrock
Azure Marketplace
BMC Helix Business Workflows
BMC Helix CMDB
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Control-M
BMC Helix Digital Workplace
BMC Helix Discovery
BMC Helix ITSM
Claude
Hugging Face
LangGraph
LiteLLM
LlamaCloud
LlamaIndex
OpenAI
UbiOps
Vertex AI
neptune.ai

Integrations Supported

Amazon Bedrock
Azure Marketplace
BMC Helix Business Workflows
BMC Helix CMDB
BMC Helix Cloud Cost
BMC Helix Cloud Security
BMC Helix Control-M
BMC Helix Digital Workplace
BMC Helix Discovery
BMC Helix ITSM
Claude
Hugging Face
LangGraph
LiteLLM
LlamaCloud
LlamaIndex
OpenAI
UbiOps
Vertex AI
neptune.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.bmc.com/it-solutions/bmc-helix-operations-management.html

Company Facts

Organization Name

Arize AI

Company Location

United States

Company Website

arize.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

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