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Ratings and Reviews 0 Ratings
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What is BigHand Workflow Management?
BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.
What is Automata?
Optimize Your Booking Experience with Automation. Presenting a premier automation tool specifically designed for the short-term rental industry. Automata takes care of all elements of guest bookings, empowering you to focus on growing your rental enterprise. Improve the guest experience and strive for super host status while freeing up valuable time. As an integral part of the Tokeet suite, Automata guarantees that you convey timely and pertinent information to your guests in the language they prefer. Maintain clear communication with both guests and staff throughout their entire journey, from the first inquiry to the final checkout, with flawless, automated support at every step. Keep in touch with your guests and team via email, SMS, or push notifications, ensuring everyone is promptly informed about any changes to reservations. Additionally, when guests reply to your communications, their responses are automatically saved in their Tokeet message thread for convenient reference and management. This enhanced level of automation not only improves communication efficiency but also greatly minimizes the risk of human error, allowing you to operate with confidence. With Automata, you can elevate the quality of service provided to your guests like never before.
Integrations Supported
IFTTT
Mailchimp
NetDocuments
Signature
Slack
Tokeet
Zapier
iManage
Integrations Supported
IFTTT
Mailchimp
NetDocuments
Signature
Slack
Tokeet
Zapier
iManage
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$9.99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
BigHand
Date Founded
1995
Company Location
United Kingdom
Company Website
www.bighand.com/en-us/our-solutions/workflow-management/
Company Facts
Organization Name
Tokeet
Date Founded
2015
Company Location
Canada
Company Website
www.useautomata.com
Categories and Features
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Categories and Features
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration