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What is BigHand Workflow Management?
BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.
What is BigHand Business Intelligence?
BigHand Business Intelligence, powered by Iridium, provides an advanced financial BI platform specifically designed for law firms, featuring role-specific reporting that guarantees that the right financial information is delivered to the appropriate stakeholders through intuitive dashboards. This versatile data storage solution removes the reliance on manual reporting by offering insights that range from a broad firm overview to detailed client and matter specifics. The platform's self-service analytics enable users to explore relevant metrics using their preferred visualization tools, thereby granting them greater control over how they interpret data. By offering immediate financial performance insights, the solution empowers users to enhance cash flow and profitability. It emphasizes essential financial and operational indicators across different business systems, presenting the firm's data as a cohesive source of truth regarding performance and profitability. Users can quickly find answers to their inquiries, with actionable data readily accessible for those who need it, supporting no-code ad hoc reporting for firms that may lack extensive resources. Additionally, it seamlessly integrates traditional data storage with sophisticated analytical capabilities to ensure comprehensive support for the financial decision-making processes within a law firm. This combination not only streamlines reporting but also fosters a culture of data-driven decision-making that can significantly elevate the firm's strategic initiatives.
Integrations Supported
BigHand AlertManager
Iridium BI
Microsoft Power BI
NetDocuments
iManage
Integrations Supported
BigHand AlertManager
Iridium BI
Microsoft Power BI
NetDocuments
iManage
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
BigHand
Date Founded
1995
Company Location
United Kingdom
Company Website
www.bighand.com/en-us/our-solutions/workflow-management/
Company Facts
Organization Name
BigHand
Date Founded
1995
Company Location
United Kingdom
Company Website
www.bighand.com/en-us/our-solutions/business-intelligence/
Categories and Features
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Categories and Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics