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What is CSOne?

CSOne's customer service solutions significantly improve the effectiveness of your support operations. Each interaction with your call center is carefully recorded and monitored from start to finish, capturing vital details such as the customer's name, location, and equipment, as well as the specifics of their inquiry. Moreover, CSOne’s online calendar enhances the visibility of your technicians' schedules. Technicians are promptly notified via email when new tasks are assigned, ensuring they address customer needs without delay. The platform manages a variety of field service tasks, including initial assessments and repairs on-site. Users can easily create repair quotes and service reports using a mobile printer, which speeds up transaction times. In addition, CSOne efficiently manages the entire sales process, including creating quotations, processing sales orders, handling deliveries, managing billing, and collecting payments. By organizing documentation that caters to specific business cases, it simplifies the tracking of task statuses, making it easy to identify pending tasks and quotes that need to be sent out. This all-encompassing strategy not only optimizes operations but also elevates customer satisfaction through prompt and effective service delivery, ultimately fostering long-term client relationships.

What is BiznusSoft Field Service?

Provide your customers and partners with the necessary insights to enable their empowerment and engagement. Through online portals, they can connect with your services around the clock. This interaction fosters improved customer satisfaction, reduces service delivery expenses, and promotes increased sales. You can categorize all account information into Prospects, Customers, and Vendors. The comprehensive 360-degree page offers an all-encompassing view of your account's Contacts, Quotes, and Work Orders, as well as details on Installed Products, Locations, and specific documents related to contracts and work orders. It's also essential to maintain additional account details, including billing and shipping addresses, tax-related information, and contact details. Establish structured approval processes for your quotes and contracts to streamline operations. Additionally, provide your customers with quotations for prospective sales or service orders. Lastly, ensure that your system automatically calculates Sales Taxes using the most up-to-date tax tables, enhancing accuracy and compliance. This holistic approach will undoubtedly improve not only operational efficiency but also customer loyalty and trust.

Media

Media

Integrations Supported

Docusign
QuickBooks Online
QuickBooks Online Advanced
SAP Business One
Sage 500
Salesforce

Integrations Supported

Docusign
QuickBooks Online
QuickBooks Online Advanced
SAP Business One
Sage 500
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$240 per 3 users per month
Free Trial Offered?
Free Version

Pricing Information

$75 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Libran Business Systems

Company Location

United States

Company Website

csone.biz/en/

Company Facts

Organization Name

BiznusSoft

Date Founded

2013

Company Location

United States

Company Website

www.biznussoft.com/field-service

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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