CallbackHunter vs. CallShaper

The innovation centers on a unique approach that guarantees precise monitoring of the callback button's position on your website. Our extensive database comprises 12 million individuals who have shown interest in receiving calls via CallbackHunter, allowing us to pre-fill their numbers in the widget for an immediate connection with a single click, which greatly enhances our conversion rates. We are fully compliant with the regulations outlined in the 152 FZ “On the Protection of Personal Data” law, ensuring the utmost security of all personal data. CallbackHunter 7 can also utilize user information from social media platforms such as VK and Twitter, provided users have given their consent for this data sharing. Through your personal dashboard, you will have access to the social media profiles of visitors who have either initiated a chat, requested a call, or sent an SMS. Before connecting with a client, CallbackHunter provides your agent with the client’s name and pertinent information, enabling a more tailored interaction. This feature allows you to effectively handle any complaints or continue discussions that may have been abruptly cut off, utilizing the functionalities offered by social media platforms. Furthermore, this seamless integration not only improves the user experience but also enhances the overall communication effectiveness, paving the way for more meaningful engagements.

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.