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What is Case Jacket?

The Persons of Interest feature enables users to create customized profiles tailored to specific individuals or cases. For example, while some investigators utilize this resource to track court evictions, others focus on aiding reformed gang members in finding job opportunities. This tool's versatility allows for the addition of custom fields, enabling effective management of each individual based on specific needs. Moreover, users can invite external collaborators to participate in cases while maintaining control over the transfer of case ownership among registered members. When invitations are dispatched, recipients receive an email with a ‘Secure Access Code’ to facilitate entry, which is designed to expire to ensure that outdated personnel do not remain on the roster. This system is also capable of transferring case ownership to various members within the group, fostering organized collaboration. Data security is a top priority, as all pages are safeguarded by 2048-bit SSL encryption, along with numerous database redundancies and off-site backups. Additionally, users can easily attach relevant documents to each case, leave comments, and share these updates with others, significantly enhancing team collaboration and communication. The feature ultimately streamlines the management of sensitive information while promoting teamwork across different stakeholders.

What is ACI Case Manager?

No matter if a fraud incident is genuine or incorrectly identified, the approach banks take in managing customer experiences is crucial. It is vital to provide your fraud investigation team with a well-rounded set of tools to address any obstacles while keeping customer satisfaction at the forefront. Analysts should be equipped to assist customers effectively and comprehensively when verifying instances of fraud. Streamlining case creation processes by utilizing account and contact details from ACI Fraud Management is essential. Moreover, enhancing communication with customers can be achieved by using customizable templates that integrate dynamic data selections. Centralizing case information enables flexible searching and the ability to append data as needed. Adjusting the workflow for fraud analysts can simplify case management, which in turn accelerates the processing times of cases within the organization. The incorporation of dynamic data enrichment, along with visual displays and structured workflows, helps establish guided procedures, integrated prompts, and resources that can assist investigators throughout their research and decision-making phases. Consequently, this strategic approach not only boosts operational efficiency but also cultivates a more favorable customer experience when dealing with fraudulent activities. Ultimately, prioritizing both effective fraud management and customer service can lead to lasting trust between banks and their clients.

Media

Media

Integrations Supported

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Datacard Secura
Entrust Certificate Hub

Integrations Supported

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
Datacard Secura
Entrust Certificate Hub

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Jacket Software

Date Founded

2014

Company Location

United States

Company Website

casejacket.com

Company Facts

Organization Name

ACI Worldwide

Date Founded

1975

Company Location

United States

Company Website

www.aciworldwide.com/solutions/case-manager

Categories and Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Categories and Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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