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What is Chargeback Gurus?

Utilizing our extensive expertise in the industry along with our proprietary FPR-360 technology, we achieve a chargeback recovery rate that is significantly higher—three times the average in the sector. Our system seamlessly integrates with your payment gateway, processor, and CRM, allowing us to analyze chargeback data and identify their underlying causes in real-time, all while maintaining strict security standards to safeguard your information. As the leading provider of dispute analytics and Smart Chargeback Recovery solutions, our offerings, which include alerts, the Root-Cause Analyzer™, and 3D Secure technologies, empower you to decrease chargebacks by nearly 50%. Furthermore, our capability to identify chargeback origins in real-time provides unparalleled insights into your customers' purchasing behaviors, surpassing any other dispute resolution tool on the market. The Root-Cause Analyzer empowers you to assess over 40 different data points, assisting in identifying vulnerabilities, improving customer retention, and enhancing overall satisfaction among your clientele. Consequently, our forward-thinking approach not only simplifies the management of disputes but also plays a crucial role in fostering the sustained growth and prosperity of your business. By adopting our solutions, you can transform your chargeback strategy into a powerful asset for long-term success.

What is Chargeback Defense?

Our platform is expertly linked with a diverse set of popular payment gateways, simplifying the process of updating transaction records and gathering information related to disputes. It allows for comprehensive tracking of a disputed transaction's journey, starting from the first RMI through to the feedback obtained during pre-arbitration stages. Users can easily examine dispute occurrences along with the relevant documentation to ensure transparency. Moreover, system webhooks keep users informed by alerting them whenever new chargebacks or notifications are created. Status changes regarding these chargebacks or alerts can also be communicated in a timely manner. To bolster risk management, we utilize specific functionalities from a customer relationship management system. Key features of our platform include options to cancel orders, blacklist certain customers, and add useful notes for reference. Additionally, the system provides collaborative data reporting specifically designed for effective dispute resolution. A multitude of distinct reports offers quick insights, facilitating better decision-making processes. Our Merchant API allows merchants to instantly generate new MIDs for their services, removing the hassle of tedious setup forms, spreadsheets, and introductory communications. Furthermore, our state-of-the-art software is engineered to automatically seek out and align transactions with their corresponding disputes and alerts, thereby optimizing the user experience and streamlining the overall process. With these innovative features, we strive to significantly boost operational efficiency while enhancing the overall experience for our users, ensuring they can manage disputes with ease and confidence.

Media

Media

Integrations Supported

Recurly
USAePay
Worldpay
Authorize.Net
Checkout Champ
DebtPayPro
EVO Payments
Evergent
Limelight
Mailchimp Transactional Email (Mandrill)
NMI
Netevia
OrangeCRM
PaySimple
Paycosmos
ResponseCRM
UltraCart
VERIFi
Yo!Kart
Zoho CRM

Integrations Supported

Recurly
USAePay
Worldpay
Authorize.Net
Checkout Champ
DebtPayPro
EVO Payments
Evergent
Limelight
Mailchimp Transactional Email (Mandrill)
NMI
Netevia
OrangeCRM
PaySimple
Paycosmos
ResponseCRM
UltraCart
VERIFi
Yo!Kart
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Chargeback Gurus

Date Founded

2014

Company Location

United States

Company Website

www.chargebackgurus.com/en/

Company Facts

Organization Name

Chargeback Defense

Company Location

United States

Company Website

www.chargebackdefense.com

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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