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Ratings and Reviews 0 Ratings
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What is ChargebackHelp?
ChargebackHelp provides merchants with extensive protection against a wide range of disputes, such as fraud and friendly fraud. The CBH+ service enhances transaction data by incorporating effective tools designed to prevent disputes, manage chargebacks efficiently, and recover revenue lost due to friendly fraud. With ChargebackHelp, merchants can significantly lower the frequency of disputes and reclaim funds that might have been lost to fraudulent actions. Our platform simplifies the entire dispute management process with an intuitive interface, enabling merchants to monitor all disputes while gaining valuable insights into their financial effects. By utilizing our solutions, merchants can achieve a reduction in chargebacks of up to 40% and enhance their success rates in dispute representment. Safeguard your revenue with ChargebackHelp's innovative services. Moreover, the CBH+DEFLECT feature empowers merchants to engage at the critical moment when a cardholder raises a dispute, providing real-time transaction data for both the cardholder and their financial institution. This proactive strategy ensures that your business information is accessible to prevent potential disputes before they can escalate. In this way, merchants can maintain a stronger relationship with their customers while protecting their interests.
What is Chargeback Defense?
Our platform is expertly linked with a diverse set of popular payment gateways, simplifying the process of updating transaction records and gathering information related to disputes. It allows for comprehensive tracking of a disputed transaction's journey, starting from the first RMI through to the feedback obtained during pre-arbitration stages. Users can easily examine dispute occurrences along with the relevant documentation to ensure transparency. Moreover, system webhooks keep users informed by alerting them whenever new chargebacks or notifications are created. Status changes regarding these chargebacks or alerts can also be communicated in a timely manner. To bolster risk management, we utilize specific functionalities from a customer relationship management system. Key features of our platform include options to cancel orders, blacklist certain customers, and add useful notes for reference. Additionally, the system provides collaborative data reporting specifically designed for effective dispute resolution. A multitude of distinct reports offers quick insights, facilitating better decision-making processes. Our Merchant API allows merchants to instantly generate new MIDs for their services, removing the hassle of tedious setup forms, spreadsheets, and introductory communications. Furthermore, our state-of-the-art software is engineered to automatically seek out and align transactions with their corresponding disputes and alerts, thereby optimizing the user experience and streamlining the overall process. With these innovative features, we strive to significantly boost operational efficiency while enhancing the overall experience for our users, ensuring they can manage disputes with ease and confidence.
Integrations Supported
CelerisPay
First Data
Konnektive CRM
Recurly
ResponseCRM
USAePay
Worldpay
Integrations Supported
CelerisPay
First Data
Konnektive CRM
Recurly
ResponseCRM
USAePay
Worldpay
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ChargebackHelp
Company Location
United States
Company Website
chargebackhelp.com
Company Facts
Organization Name
Chargeback Defense
Company Location
United States
Company Website
www.chargebackdefense.com
Categories and Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
Categories and Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics