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What is Cisco AI Assistant?

The Cisco AI Assistant leverages cutting-edge generative AI technologies alongside a wealth of Cisco's data to significantly bolster decision-making processes, enhancing speed, security, and operational efficiency. By providing in-depth insights via AI-driven assessments across multiple areas such as devices, applications, security, networks, and the internet, it greatly enhances the user experience. This innovative tool accelerates workflows by expediting task completion and promoting automation, all while maintaining Cisco's dedication to responsible AI practices that emphasize security, data privacy, and protection. Its capacity to augment human decision-making empowers users to make informed and accurate choices. Key applications of this technology include simplifying complex security policies and regulations, as well as improving hybrid work settings and customer engagements through enhanced collaboration and data accessibility. Additionally, the Cisco AI Assistant serves as a crucial asset for organizations aiming to refine their operational effectiveness and achieve superior overall performance. Ultimately, it stands as a pivotal solution for businesses striving to navigate the complexities of today's digital landscape.

What is Botmind?

Botmind is a software-as-a-service platform that streamlines customer inquiries through the use of hybrid agents, effectively blending artificial intelligence with human support to enhance overall customer satisfaction. This innovative solution enables users to monitor order statuses, arrange appointments, and foster better customer relationships while seamlessly integrating with popular tools like Zendesk, Front, and Intercom. The primary objective is to optimize returns on investment, emphasizing that enhancing customer experience can lead to quicker responses and improved accuracy, which can increase satisfaction by 26%. Furthermore, it highlights the value of employee experience by eliminating time spent on unproductive tasks. Financially, Botmind aims to significantly cut customer service processing costs by an impressive 50% to 90%. Among the key benefits of Botmind are its library of 90 pre-recorded responses, which not only reduces support costs by up to 90% but also ensures that customer inquiries are addressed in under one second, streamlining communication and fostering a more efficient service environment. This combination of rapid response and cost efficiency positions Botmind as a transformative tool for businesses seeking to enhance their customer service capabilities.

Media

Media

Integrations Supported

Cisco Secure Firewall
Freshchat
Intercom
Magento
Panoptica
PrestaShop
RingCentral RingCX
Shopify
Slack
Webex Contact Center
Zendesk Chat

Integrations Supported

Cisco Secure Firewall
Freshchat
Intercom
Magento
Panoptica
PrestaShop
RingCentral RingCX
Shopify
Slack
Webex Contact Center
Zendesk Chat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/site/us/en/solutions/artificial-intelligence/ai-assistant/index.html

Company Facts

Organization Name

Botmind

Date Founded

2018

Company Location

France

Company Website

www.botmind.io/en/

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Generation

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

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