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What is Cisco BroadWorks?

Cisco BroadWorks is a powerful platform designed for enterprise communication and collaboration, providing outstanding security, performance, and scalability. By collaborating with Cisco service providers, it integrates effortlessly with Cisco Webex to meet a wide variety of communication and collaboration needs for businesses. Esteemed as the top cloud business communication solution worldwide, Cisco BroadWorks supports more than 26 million users across diverse organizations, ranging from small startups to large multinational corporations. Its dedication to mission-critical security and reliability is reflected in its remarkable 99.999% uptime, which guarantees complete redundancy. Furthermore, it complies with all pertinent regional regulations regarding security, data privacy, and law enforcement obligations. Cisco BroadWorks offers an extensive array of PBX functionalities at various levels—user, group, site, and enterprise—including features such as hunt groups, auto-attendants, unified messaging, and contact center functionalities. This adaptability positions it as a vital resource for organizations looking to effectively improve their communication frameworks. With the ability to scale according to business growth, Cisco BroadWorks remains a key player in enhancing productivity and collaboration across teams.

What is Akkadian Provisioning Manager?

We streamline the management of Cisco Collaboration across various applications and servers, providing a user-friendly, all-in-one solution that requires no extra modules and allows for extensive customization. Akkadian Provisioning Manager seamlessly integrates with every application within the Cisco Collaboration suite, such as Unity Connection, CUCM, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. With a single interface, UC Administrators and HelpDesk staff can effortlessly onboard new employees without the need for manual data entry or individual logins to each Cisco application being set up for the new hire. As a result, our clients often observe a remarkable 90% reduction in time spent and cut costs by half, completing tasks in just a fraction of the usual time it would take. This efficiency not only enhances productivity but also allows teams to focus on more strategic initiatives rather than getting bogged down in administrative tasks.

Media

Media

Integrations Supported

Go Integrator Cara
OneLogin
Salesforce
ServiceNow
TimelyBill

Integrations Supported

Go Integrator Cara
OneLogin
Salesforce
ServiceNow
TimelyBill

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/unified-communications/broadworks/index.html

Company Facts

Organization Name

Akkadian Labs

Date Founded

2013

Company Location

United States

Company Website

www.akkadianlabs.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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