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What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

What is Trimble Cityworks?

Cityworks is the preferred solution for municipal governments and utility organizations aiming for effective project management. Our cutting-edge public asset management and permitting system, which is centered on GIS technology, is crafted to oversee every phase of infrastructure, including permits, construction, maintenance, and eventual decommissioning. By exclusively leveraging Esri® ArcGIS®, Cityworks allows you to fully utilize your authoritative GIS data, providing a holistic solution that significantly boosts your agency's operational performance. We partner with you in the mission to build safe, resilient, and smart communities. By integrating field operations with office management, Cityworks empowers your team with superior data, deeper insights, and better decision-making tools. Furthermore, our platform simplifies the permitting process and encourages effective communication with both clients and stakeholders, ensuring that all parties remain aligned throughout each project. With a commitment to facilitating local agencies in realizing their objectives, Cityworks continuously seeks innovative ways to enhance community development. This dedication to progress ensures that every project not only meets expectations but also contributes to the long-term success of the community.

Media

Media

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook
GeoCivix
Hyland IDP
NilNexus
Procify Workflow
Radley Data Collection
Selectron Relay
Stabicad
Trimble EC-CAD
Trimble FabShop
Trimble Field Points
Verifi3D
VuSpex
inHANCE

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook
GeoCivix
Hyland IDP
NilNexus
Procify Workflow
Radley Data Collection
Selectron Relay
Stabicad
Trimble EC-CAD
Trimble FabShop
Trimble Field Points
Verifi3D
VuSpex
inHANCE

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Company Facts

Organization Name

Trimble

Date Founded

1978

Company Location

United States

Company Website

assetlifecycle.trimble.com/en/products/software/cityworks

Categories and Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Permit

Automated Routing
Building Permits
Business License
Code Enforcement
Customer Portal
Expiration Date Tracking
Inspection Management
Mobile Access
Online Applications
Online Payments
Parking Permits
Renewal Management

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

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