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What is CloudRadial?

Demonstrating a contemporary Managed Service Provider (MSP) involves showcasing a singular, white-labeled client portal that leverages automation to facilitate Ticketing, Service Catalog management, Reporting, Client Training, and Communication. This platform seamlessly integrates with tools like Office 365, ConnectWise, Autotask, Syncro, and BMS, allowing for centralized management of all client interactions within a secure environment. By creating a fluid experience for clients that spans from ticketing to account management, you can enhance satisfaction and engagement. It’s essential for the service catalog to be user-friendly, ensuring that clients can easily navigate and purchase services from your MSP. Since there can often be discrepancies between the information you possess and what your clients provide, CloudRadial’s fully customizable intake questions and ticket triaging help streamline this process. To effectively encourage your clients to utilize the portal for service requests, it’s crucial to convey the value and convenience that it offers. By prioritizing user experience, you foster a more productive relationship that benefits both parties.

What is AdaptiveCloud?

AdaptiveCloud™ represents a groundbreaking cloud solution crafted by IP Pathways, a leading IT services provider in North America. We recognize the difficulties that managed service providers face in guiding their clients through the complexities of cloud integration and utilization for business expansion, and we are dedicated to assisting you in overcoming these hurdles. By becoming a channel partner, you not only access vital tools but also gain extensive support and resources that enable you to offer a well-rounded cloud solution to your clients. Given the rapid increase in cloud migration experienced in 2022, along with the existing shortage of IT talent and hardware, this is a prime time to partner with us and elevate your service capabilities. With AdaptiveCloud™, you can deliver a thorough solution that includes cloud infrastructure management, robust data protection measures, and comprehensive oversight of your clients' IT assets. The platform ensures everything functions harmoniously within its ecosystem. You have the flexibility to manage resources as needed or opt to collaborate with us for management assistance, allowing you to focus on your core business objectives. This level of adaptability and control that AdaptiveCloud™ provides is crucial for fostering growth and meeting the evolving demands of your clients. As the cloud landscape continues to shift, having such a dynamic tool at your disposal will be invaluable for maintaining a competitive edge.

Media

Media

Integrations Supported

Addigy
Autotask PSA
Auvik
Bigger Brains
BrightGauge
ConnectBooster
ConnectWise PSA
Datto RMM
Datto SIRIS
Datto Workplace
IT Glue
Kaseya BMS
Microsoft 365
MyGlue
Network Glue
QuoteWerks
Syncro
Wise-Pay
Wise-Sync
Zendesk Chat

Integrations Supported

Addigy
Autotask PSA
Auvik
Bigger Brains
BrightGauge
ConnectBooster
ConnectWise PSA
Datto RMM
Datto SIRIS
Datto Workplace
IT Glue
Kaseya BMS
Microsoft 365
MyGlue
Network Glue
QuoteWerks
Syncro
Wise-Pay
Wise-Sync
Zendesk Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$195 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Azurative

Date Founded

2018

Company Location

United States

Company Website

www.cloudradial.com

Company Facts

Organization Name

AdaptiveCloud

Date Founded

2005

Company Location

United States

Company Website

adaptivecloud.com

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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