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What is Cloudsoft AMP?

In the rapidly evolving digital environment of today, IT departments must focus on speed, flexibility, and a service-centric model, ensuring effective management and governance of services within complex hybrid IT ecosystems. Cloudsoft AMP emerges as a powerful automation solution that facilitates the orchestration and management of critical IT services across these sophisticated settings. By seamlessly integrating with your leading tools, AMP functions on a broad scale, providing a centralized control interface for the diverse technologies in your purview while proactively predicting, monitoring, and promptly resolving any challenges that may arise. Organizations that manage extensive IT services and applications within intricate hybrid IT landscapes can significantly leverage AMP’s functionalities. Additionally, AMP promotes collaboration between Product/DevOps and Infrastructure & Operations teams, transforming service delivery through the secure brokering and governance of IT services. Embracing an 'as-code' approach allows Infrastructure & Operations teams to refine their methodologies, resulting in improved agility and effectiveness in their workflows. This shift not only simplifies processes but also equips teams to swiftly respond to the ever-changing demands of technology, fostering a culture of continuous improvement and innovation. Ultimately, the strategic adoption of tools like AMP can lead to a more resilient and responsive IT environment.

What is Britannic Technologies?

Through the adoption of Digital as a Service (DaaS) solutions, we strive to tackle your most pressing business obstacles. Our methodology for Workplace Modernisation merges your diverse systems and processes in an intuitive, low-code environment, resulting in improved efficiencies and innovative working practices that could surpass your expectations. Elevate customer service, user experience, and operational performance with intelligent solutions that equip your agents with a complete overview, connect data to existing frameworks, introduce gamification elements, and automate tedious tasks. Achieve Business Connectivity by securely integrating your organization, staff, and systems to ensure optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. The role of Unified Communications is crucial in promoting modern productivity, allowing your teams to collaborate effortlessly from any location, at any time, and on any device. By uniting your front and back office staff, you can greatly enhance customer satisfaction while increasing employee engagement, which ultimately propels your business forward. This comprehensive strategy not only simplifies operations but also enables your workforce to thrive in an ever-evolving digital environment, fostering a culture of innovation and adaptability. As a result, your organization will be better equipped to navigate the challenges of the future while continually improving performance metrics.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
RMS Cloud

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
RMS Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cloudsoft Corporation

Date Founded

2009

Company Location

Scotland

Company Website

cloudsoft.io

Company Facts

Organization Name

Britannic Techonologies

Date Founded

1984

Company Location

United Kingdom

Company Website

www.btlnet.co.uk

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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