Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Predict360 Reviews & Ratings
    18 Ratings
    Company Website
  • D&B Risk Analytics Reviews & Ratings
    58 Ratings
    Company Website
  • Interfacing Enterprise Process Center (EPC) Reviews & Ratings
    55 Ratings
    Company Website
  • StandardFusion Reviews & Ratings
    88 Ratings
    Company Website
  • Hyperproof Reviews & Ratings
    228 Ratings
    Company Website
  • Onspring Reviews & Ratings
    169 Ratings
    Company Website
  • Netwrix Auditor Reviews & Ratings
    296 Ratings
    Company Website
  • Camms GRC Reviews & Ratings
    77 Ratings
    Company Website
  • Certainty Software Reviews & Ratings
    65 Ratings
    Company Website
  • HSI Donesafe Reviews & Ratings
    144 Ratings
    Company Website

What is Cognitive View?

A system is established to oversee conduct-related risks in real-time, promoting positive behaviors and improving the organizational atmosphere. This system is instrumental in managing customer interactions and effectively tackling issues such as churn and complaints. By automating compliance and implementing quality control measures, it brings to light areas where compliance is lacking and where knowledge may be insufficient. The Cognitive View feature plays a crucial role by capturing, securing, and transcribing audio from both new and existing communication channels, thus creating a neatly organized dataset of recorded conversations. Analyzing these conversations yields valuable insights into customer satisfaction and agent demeanor, allowing organizations to assess whether agents are courteous and empathetic. Furthermore, it evaluates emotional responses through conversational data, empowering businesses to scale their responses to customers effectively. This diligent monitoring of customer service interactions ensures that organizations can promptly and appropriately address customer needs, thereby enhancing overall service quality. In addition to these benefits, the system fosters a deeper understanding of customer sentiments and agent behaviors, ultimately contributing to a more effective and strategic approach to service delivery. By implementing such a comprehensive system, organizations can achieve continuous improvement and adapt to the evolving landscape of customer service.

What is ClusterSeven?

The ClusterSeven Shadow IT manager empowers you to oversee concealed spreadsheets and various data assets that may jeopardize your organization. By managing sensitive, undisclosed spreadsheets, applications, and data assets outside the purview of IT, you can mitigate potential risks. This tool allows for the swift and efficient inventorying of essential files within your organization, while also providing the ability to track modifications made by users. Consequently, this oversight supports compliance and audit obligations, ultimately safeguarding your enterprise against potential issues. Additionally, having this level of control enables proactive measures to be implemented, ensuring a more secure operational environment.

Media

Media

Integrations Supported

Mitratech PlatoBI

Integrations Supported

Mitratech PlatoBI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cognitive View

Date Founded

2018

Company Location

Australia

Company Website

cognitiveview.com

Company Facts

Organization Name

Mitratech

Date Founded

1987

Company Location

United States

Company Website

mitratech.com/products/clusterseven/

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Financial Risk Management

Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation

GRC

Auditing
Disaster Recovery
Environmental Compliance
IT Risk Management
Incident Management
Internal Controls Management
Operational Risk Management
Policy Management

Integrated Risk Management

Audit Management
Compliance Management
Dashboard
Disaster Recovery
IT Risk Management
Incident Management
Operational Risk Management
Risk Assessment
Safety Management
Vendor Management

MRM

Activity Planning
Analytics / ROI Tracking
Approval Workflow
Brand Management
Budgeting & Forecasting
Content Management
Digital Asset Management
Expense Management
Marketing Calendar
Strategic Planning

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Popular Alternatives

Popular Alternatives

NAVEX One Reviews & Ratings

NAVEX One

NAVEX
Predict360 Reviews & Ratings

Predict360

360factors