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What is ConnectWise ScreenConnect?

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

What is Clik Remote?

Clik Remote is a comprehensive web-based field service management solution that seamlessly connects your customers, engineers, and sales personnel to enhance productivity. This tool integrates directly with Clik Service, creating an all-in-one platform for managing field services efficiently. With remote access, engineers can easily retrieve necessary information and keep customers informed about their ongoing projects. Clik Remote empowers your team to access critical data from any location, helping to boost your organization's profitability and improve customer loyalty. The software can be accessed via any browser on various devices, allowing for maximum flexibility. By automating and optimizing your business processes, you can enhance accuracy, streamline workflows, impress clients, and elevate overall productivity. Each user benefits from a tailored dashboard featuring visual widgets or graphs, providing immediate visibility into essential metrics like completed, new, and unassigned jobs, as well as invoicing figures and other vital data. This innovative tool not only facilitates communication but also ensures that all team members are aligned and informed, driving success across your organization.

Media

Media

Integrations Supported

Acronis Cyber Protect
Asio by ConnectWise
Clik Service
ConnectWise Automate
ConnectWise PSA
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
Google Maps
ITBoost
Microsoft 365
Naverisk RMM & PSA
NinjaOne
N‑able Passportal
Password Boss
SmartConnect
Syncro
ThreatLocker
Zendesk

Integrations Supported

Acronis Cyber Protect
Asio by ConnectWise
Clik Service
ConnectWise Automate
ConnectWise PSA
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
Google Maps
ITBoost
Microsoft 365
Naverisk RMM & PSA
NinjaOne
N‑able Passportal
Password Boss
SmartConnect
Syncro
ThreatLocker
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$27 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

screenconnect.connectwise.com/

Company Facts

Organization Name

Clik

Date Founded

2000

Company Location

United Kingdom

Company Website

www.cliksoftware.com/products/clik-remote/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Meeting

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

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