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What is Convergent BSS?

The rise of hyper-connectivity and digital convergence is reshaping the landscape for both consumers and businesses that provide communication and digital services designed for contemporary living. Service providers are experiencing increasing pressure to hasten the introduction of new products while continuously innovating and cutting costs to stay competitive in this swiftly changing market. This challenge is widespread throughout the industry, but it presents a particularly daunting obstacle for smaller regional operators, who, despite enjoying a loyal customer base, grapple with limited resources and face escalating competition from larger Tier 1 companies. To succeed in this environment, these providers must emphasize the delivery of exceptional customer experiences, which encompass real-time balance management and notifications, multi-channel ordering capabilities, efficient customer service, and comprehensive self-service options available through both web and mobile platforms. Additionally, embracing cutting-edge technologies and aligning their strategies with customer expectations will be essential for their long-term sustainability and expansion in an increasingly digital landscape. Ultimately, meeting these evolving demands is vital for their survival and growth amid a highly competitive ecosystem.

What is Comarch Smart BSS?

Comarch Smart BSS offers an all-encompassing solution for business support, integrating various functionalities into one cohesive system. Our robust telecommunications foundation enables us to deliver exceptional customer-focused services, guided by TM Forum recommendations and insights from our business partners. We enhance the operations of both telecom and non-telecom entities by offering adaptability in service definitions and process management. Supported by a team of seasoned technical and business experts, Smart BSS is equipped to customize a wide array of services to address your specific needs and challenges. Our unified platform caters to multiple roles within your organization, including sales representatives, customer service agents, accountants, and technical service managers, while also allowing for user-specific access permissions. This ensures that you can provide uninterrupted and efficient services to your customers. With a user-friendly self-service platform and an efficient ticket management system, we guarantee a superior level of service that enhances customer satisfaction and loyalty. In this way, Comarch Smart BSS not only boosts operational efficiency but also strengthens customer relationships through seamless interactions.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Capgemini

Company Location

Switzerland

Company Website

www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/

Company Facts

Organization Name

Comarch

Date Founded

1993

Company Location

Poland

Company Website

www.comarch.com/telecommunications/bss-solutions/smart-bss/

Categories and Features

Categories and Features

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