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What is Convergent BSS?

The rise of hyper-connectivity and digital convergence is reshaping the landscape for both consumers and businesses that provide communication and digital services designed for contemporary living. Service providers are experiencing increasing pressure to hasten the introduction of new products while continuously innovating and cutting costs to stay competitive in this swiftly changing market. This challenge is widespread throughout the industry, but it presents a particularly daunting obstacle for smaller regional operators, who, despite enjoying a loyal customer base, grapple with limited resources and face escalating competition from larger Tier 1 companies. To succeed in this environment, these providers must emphasize the delivery of exceptional customer experiences, which encompass real-time balance management and notifications, multi-channel ordering capabilities, efficient customer service, and comprehensive self-service options available through both web and mobile platforms. Additionally, embracing cutting-edge technologies and aligning their strategies with customer expectations will be essential for their long-term sustainability and expansion in an increasingly digital landscape. Ultimately, meeting these evolving demands is vital for their survival and growth amid a highly competitive ecosystem.

What is CompaxDigital?

Presenting the only BSS platform that guarantees extraordinary agility and quick deployment. In situations where speed is crucial, our flexible BSS software configuration adapts to promote growth throughout your organization. Effortlessly unify operations across the entire enterprise and accelerate your entry into the market. CompaxDigital serves B2C, B2B, and wholesale clients with an innovative, forward-thinking BSS solution. A centralized and intuitive product information system not only improves your customers’ comprehension of your offerings but also provides a thorough reference across all business units. You are empowered to make rapid updates without the necessity for coding or extensive development, facilitating swift additions, changes, or removals of your products. Connect with your customers efficiently without the hassle of prolonged development cycles, ensuring a unified customer experience. With easily accessible information, users can assist customers more effectively, resulting in improved service quality, reduced support costs, and heightened customer loyalty. Moreover, this efficiency fosters a more agile environment that can swiftly adjust to evolving market needs, ultimately enhancing your competitive advantage.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Capgemini

Company Location

Switzerland

Company Website

www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/

Company Facts

Organization Name

CompaxDigital

Date Founded

1994

Company Location

Austria

Company Website

compaxdigital.com

Categories and Features

Categories and Features

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