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What is Crow Canyon HR Request Manager?
Crow Canyon has introduced a cutting-edge HR Request Management System that leverages Office 365 and SharePoint to optimize the way employee inquiries and issues are directed to HR staff, significantly improving efficiency and speeding up the resolution process. HR departments frequently handle a diverse array of requests that require various forms and routing methods; however, Crow Canyon’s innovative solution alleviates this challenge by systematically collecting essential information, channeling it to the right personnel, and guaranteeing timely follow-up. By automating existing forms and manual routing duties, organizations can greatly enhance the quality of service provided to employees while simultaneously increasing the productivity of their HR teams. Furthermore, this system not only offers a user-friendly, centralized interface for employees to submit their HR requests, but it also contributes to higher productivity levels for HR personnel by automating the entire lifecycle of the request, including routing and tracking. This advanced approach significantly reduces the necessity for lengthy follow-up calls concerning the status of requests or additional information needed. Additionally, by standardizing request procedures and workflows, organizations can foster increased efficiency and compliance within their HR departments. Enhanced clarity and reduced frustration associated with HR requests ultimately lead to improved employee satisfaction, creating a more positive workplace atmosphere. As a result, Crow Canyon's system not only addresses current HR challenges but also sets the stage for a more streamlined and responsive HR operation in the future.
What is Crow Canyon Customer Support?
Crow Canyon’s Office 365 & SharePoint Service Desk provides an efficient solution for addressing the needs of customers, clients, members, and partners. Clients benefit from quick responses, and the organized tracking system ensures reliable follow-ups. Equip your support team with a platform that effectively captures, tracks, and manages customer service requests. Agents can assign, oversee, and resolve support cases through multiple channels, such as phone, email, mobile, and web. With the automation of case tracking and email alerts, you ensure that all stakeholders are kept in the loop, leading to outstanding customer service. This all-encompassing application not only boosts communication but also enhances the overall efficiency of managing support inquiries, ultimately resulting in increased customer satisfaction and loyalty. Additionally, by streamlining processes, the service desk helps teams focus more on problem-solving and less on administrative tasks.
Integrations Supported
Microsoft 365
Microsoft SharePoint
Aluma
Legitbooster
Microsoft Outlook
Microsoft Teams
MoreThanPanel
Integrations Supported
Microsoft 365
Microsoft SharePoint
Aluma
Legitbooster
Microsoft Outlook
Microsoft Teams
MoreThanPanel
API Availability
Has API
API Availability
Has API
Pricing Information
$249 per month
Free Trial Offered?
Free Version
Pricing Information
$2995 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Crow Canyon Software
Company Location
United States
Company Website
www.crowcanyon.com/sharepoint-applications/sharepoint-hr/
Company Facts
Organization Name
Crow Canyon Software
Date Founded
1999
Company Location
United States
Company Website
www.crowcanyon.com/sharepoint-applications/customer-support-software/
Categories and Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal