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What is Customer Alliance?

Established in Berlin in 2009, Customer Alliance has since partnered with numerous chain and independent hotels globally, supported by a dedicated team of over 90 staff members. Their collaboration focuses on enhancing online reputations and boosting revenue for these establishments. One of their standout solutions enables hotels to gather, share, analyze, and report guest reviews from various online platforms. By utilizing this tool, hotels gain valuable insights into their operational performance. Consequently, this understanding helps them to cater more effectively to their guests' needs, ultimately leading to increased financial success. The impact of Customer Alliance's offerings is profound, as they empower hotels to thrive in a competitive market.

What is Binary Fountain?

Binary Fountain stands out as a highly regarded online reputation management solution tailored for small to medium enterprises, healthcare entities, and various businesses. Utilizing advanced Natural Language Processing (NLP) and cloud-based technology, the platform extracts valuable feedback from customers and staff through surveys, online reviews, social media interactions, and additional data sources, delivering actionable insights that organizations can leverage to enhance brand loyalty and engagement while achieving sustainable financial outcomes. Beyond just improving business metrics, Binary Fountain is dedicated to helping companies elevate their customer experience. Its services extend across multiple industries, including healthcare, hospitality, retail, financial services, and the automotive sector, ensuring a wide-reaching impact on diverse markets. This versatility makes Binary Fountain an essential partner for businesses aiming to thrive in competitive environments.

Media

Media

Integrations Supported

Facebook

Integrations Supported

Facebook

API Availability

Has API

API Availability

Has API

Pricing Information

79.00€ / month
Free Trial Offered?
Free Version

Pricing Information

$200 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CA Customer Alliance GmbH

Date Founded

2009

Company Location

Germany

Company Website

www.customer-alliance.com/en

Company Facts

Organization Name

Binary Fountain

Date Founded

2003

Company Location

United States

Company Website

www.binaryfountain.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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