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What is Pega Customer Engagement Platform?
Engaging with customers has grown increasingly complex as they seek personalized, consistent, and relevant interactions with brands on multiple platforms. Your customer engagement system should ideally streamline this process; however, many current solutions are unwieldy and do not effectively meet the demand for customized interactions. A large number of these platforms encounter difficulties when it comes to integrating vital information from various organizational data silos, which is essential for addressing customer inquiries in real time across all communication channels. Pega Marketing marks a significant leap forward in the realm of customer engagement solutions. By leveraging sophisticated customer analytics and real-time business rules, Pega continually evaluates the context of each customer interaction, recommending the best offer, content, channel, and action for optimal engagement. Employing Pega allows businesses to build stronger connections with their customers, moving beyond traditional segmentation approaches towards a holistic strategy for customer experience across every channel, thus improving overall satisfaction and loyalty. Furthermore, this cutting-edge platform equips organizations with the agility to quickly respond to evolving customer needs and preferences, fostering a more adaptive and effective engagement strategy that can change as market dynamics shift. Ultimately, this responsiveness can lead to a more enriched customer journey and long-term brand loyalty.
What is AwareX?
Engaging with clients through multiple digital channels is crucial for achieving success by lowering costs, increasing revenue, and improving customer satisfaction. Our company believes that having a deep understanding of the context is vital for providing exceptional digital interaction with consumers. Service providers can identify, suggest, and deploy relevant new services that cater to specific customer segments. As a result, our platform enables a holistic engagement strategy that encompasses self-service features, the option to explore new products and payment methods, in-app push notifications, and links to targeted offers or directions to nearby stores. This ongoing cycle of interaction not only delivers information in a significant and actionable manner for consumers but also helps service providers enhance their overall share of consumer spending. AwareX presents a fully cloud-based software as a service solution that guarantees continuous customer engagement throughout the year, 24/7, while accommodating a wide range of optimized customer journey experiences. By utilizing these functionalities, businesses are empowered to forge enduring relationships with their clientele, ultimately fostering loyalty and paving the way for sustained success. Continuous innovation and adaptation are key to staying relevant in today's fast-paced market.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pegasystems
Date Founded
1983
Company Location
United States
Company Website
www.pega.com/customer-engagement-platform
Company Facts
Organization Name
AwareX
Date Founded
2017
Company Location
United States
Company Website
www.awarex.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content