Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • SAP S/4HANA Cloud Public Edition Reviews & Ratings
    2,892 Ratings
    Company Website
  • Sage Supply Chain Intelligence Reviews & Ratings
    69 Ratings
    Company Website
  • Jesta Vision Suite Reviews & Ratings
    23 Ratings
    Company Website
  • Epicor Eclipse Reviews & Ratings
    101 Ratings
    Company Website
  • Infor CloudSuite ERP Reviews & Ratings
    322 Ratings
    Company Website
  • Epicor Prophet 21 Reviews & Ratings
    201 Ratings
    Company Website
  • CartonCloud Reviews & Ratings
    77 Ratings
  • ConnectPointz Reviews & Ratings
    99 Ratings
    Company Website
  • Fishbowl Reviews & Ratings
    1,051 Ratings
    Company Website
  • Kechie Reviews & Ratings
    56 Ratings
    Company Website

What is Da Vinci Supply Chain Business Suite?

Da Vinci enhances each phase of your fulfillment workflow, starting with the arrival of inventory and continuing until orders are dispatched from the warehouse. Additionally, the Da Vinci platform connects effortlessly with your complete supply chain, which encompasses ERP, OMS, and EDI systems, ensuring a smooth journey from the moment a customer places an order to when it is shipped out. This integration not only streamlines processes but also improves overall operational efficiency.

What is AMC Technology DaVinci?

DaVinci serves as a comprehensive platform for orchestrating interactions, facilitating the creation and implementation of both agent and customer experiences seamlessly. The architecture of DaVinci consists of two core components: Experience Orchestration: This layer features an event-driven framework combined with an extensive array of pre-existing applications tailored for prominent CRM and contact center solutions, granting customer experience leaders and solution architects full command over the user journey. Deployment Orchestration: By offering essential infrastructure services like identity and access management alongside effective data management that includes day one data protection, DaVinci streamlines and hastens the rollout of interaction management solutions. AMC's Interaction Orchestration Platform, enriched with a diverse library of applications and integrated contact center functionalities, simplifies the process of connecting your contact center. Additionally, users have the opportunity to broaden their capabilities by delving into a myriad of possibilities. The integration of computer telephony enhances the user experience, exceeding contemporary standards in areas such as routing and workflows. With features like screen pop and click-to-dial readily available within the CRM, users find it convenient to access essential tools, and integrating CTI with existing applications (both CRM and telephony systems) is straightforward and efficient. This level of integration not only boosts productivity but also elevates overall customer satisfaction.

Media

Media

Integrations Supported

Acumatica Cloud ERP
Amazon
Brightpearl
Canopy
Sage 500
Shopify
Walmart
WooCommerce

Integrations Supported

Acumatica Cloud ERP
Amazon
Brightpearl
Canopy
Sage 500
Shopify
Walmart
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$179/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wolin Design Group

Date Founded

1994

Company Location

United States

Company Website

www.wdgcorp.com

Company Facts

Organization Name

AMC Technology

Date Founded

1995

Company Location

United States

Company Website

www.amctechnology.com/contact-center-solution/

Categories and Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Transportation Management

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

Yard Management

Dispatch Management
Dock Management
Exception Alerts
Gate/Access Control
Maintenance Management
Seal Management
Task Management
Trailer Management
Workflow Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

Resolv Reviews & Ratings

Resolv

VistaVu Solutions

Popular Alternatives

Manhattan Active Supply Chain Reviews & Ratings

Manhattan Active Supply Chain

Manhattan Associates
SOLOCHAIN WMS Reviews & Ratings

SOLOCHAIN WMS

Generix Group North America