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What is DecisionLink ValueCloud?

ValueCloud® provides a comprehensive framework and repository that effectively stores and analyzes essential customer value data, converting it into actionable insights and valuable resources for various departments within the organization, such as product management, marketing, sales, value engineering, professional services, and customer success. Recognizing customer value is vital as it signifies an important evolution in Customer Relationship Management, where genuine connections with customers rely heavily on the value they perceive. Unfortunately, current CRM systems and other business applications often fall short of the capabilities required for efficient customer value management. We believe that any organization seeking to shift towards higher value and more profitable business models must regard customer value as a key strategic asset; doing so will not only enhance competitive edge but also enrich dialogues, foster trusted advisor relationships, and ultimately lead to better business results. In prioritizing customer value management, companies can more adeptly navigate the challenges and intricacies of today's competitive markets, ensuring sustained growth and customer satisfaction in the long run.

What is BlastPoint?

Our innovative technology is dedicated to achieving tangible business results by prioritizing the strategic objectives of our partners in the customer insights we deliver. By gaining a thorough understanding of customer behavior on a household level, organizations can identify trends, demographics, and core values, enabling them to create tailored solutions that truly connect. This approach not only broadens the customer base but also nurtures enduring relationships. Additionally, it improves outreach and targeting channels for greater efficiency. Our platform supports increased participation in beneficial initiatives such as paperless billing while allowing businesses to assess customer risk and anticipate payment behaviors at the household scale. The democratization of AI-driven insights through our customer intelligence platform empowers business users without requiring advanced data management expertise. As a result, BlastPoint stands out as the go-to solution for teams striving to deepen their understanding of the communities they serve, ultimately cultivating stronger links and fostering sustainable growth. Utilizing our platform, organizations can make strategic choices that resonate with their customers’ expectations, leading to enhanced satisfaction and loyalty. This comprehensive approach ensures that every decision made aligns with the evolving needs of the market.

Media

Media

Integrations Supported

Indent
Microsoft Dynamics 365
Salesforce

Integrations Supported

Indent
Microsoft Dynamics 365
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DecisionLink

Date Founded

1995

Company Location

United States

Company Website

www.decisionlink.com/products/

Company Facts

Organization Name

BlastPoint

Date Founded

2016

Company Location

United States

Company Website

blastpoint.com

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

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