DejaOffice CRM vs. CallShaper

DejaOffice CRM offers a straightforward and economical solution for securing your business contacts and calendar right on your local device. Unlike cloud-based options, this CRM is budget-friendly and remains functional even without an internet connection. It features seamless synchronization with both Android and iPhone devices. With a wide array of functionalities including mail merge, integration with Outlook, and management of projects and deals, you can efficiently handle customer interactions. By investing in a one-time payment, you can effortlessly keep track of calls, appointments, and follow-up tasks directly from your PC, enhancing your productivity and organization. This makes DejaOffice CRM an ideal choice for professionals looking to streamline their business operations.

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.