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What is Dialogflow?

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

What is Astra Platform?

Elevate your LLM's integration capabilities with a simple line of code, bypassing the complexities of JSON schemas altogether. This breakthrough approach saves you from spending endless hours, allowing you to connect your LLM to various applications in just minutes. With a few concise lines of code, your LLM can perform actions across multiple platforms on behalf of users, offering an extensive range of 2,200 pre-configured integrations, including well-known services such as Google Calendar, Gmail, Hubspot, and Salesforce. You can also manage authentication profiles effectively, enabling seamless operation for your LLM. Whether you prefer to create REST integrations or import from an OpenAPI specification, the flexibility to tailor your setup is at your fingertips. Unlike traditional function calling that may necessitate costly adjustments to the foundation model, which can degrade output quality, Astra lets you enable function calling with any LLM, independent of its native capabilities. This cutting-edge solution helps establish an integrated layer of functionalities that enhances your LLM without sacrificing its core architecture. Additionally, it automatically generates field descriptions that are fine-tuned for LLMs, further simplifying the integration process and making it more user-friendly. With these advancements, integrating and optimizing your LLM has never been easier or more efficient.

Media

Media

Integrations Supported

Avaya Experience Platform
Chatwoot
Clienk
Five9
HubSpot CRM
Ideta
JSON
KODA Bots
Kik
Microsoft Excel
NICE CXone Mpower
Salesforce
Shopify
Slack
Take Blip
Tiledesk
Twilio
UneeQ
WIT Conversation Platform
Zulip

Integrations Supported

Avaya Experience Platform
Chatwoot
Clienk
Five9
HubSpot CRM
Ideta
JSON
KODA Bots
Kik
Microsoft Excel
NICE CXone Mpower
Salesforce
Shopify
Slack
Take Blip
Tiledesk
Twilio
UneeQ
WIT Conversation Platform
Zulip

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/dialogflow

Company Facts

Organization Name

Astra Platform

Company Website

www.tryastra.io

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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