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What is Directly?

Utilize our extensive network of experts alongside advanced AI technology to deliver exceptional customer service at scale. This strategic approach can lead to a remarkable reduction of contact center operations by up to 80%, boost customer satisfaction levels by as much as 20%, and generate significant annual cost savings. Our platform features a diverse array of specialists who play a crucial role in refining our algorithms, developing responses, and delivering immediate support to clients. It is vital for AI systems to accurately interpret and respond to customer inquiries, which is where our specialists come into play. They meticulously analyze each customer interaction, greatly enhancing our algorithms' understanding of questions and optimal assistance methods. With the rapid pace of information change, merely having a chatbot is inadequate; many systems struggle to access relevant content. Our dedicated experts consistently produce refreshed responses, which undergo thorough peer review, allowing us to adapt to emerging questions and evolving challenges. In a world that demands exceptional service at all hours, meeting customer expectations with limited human resources proves to be quite a hurdle. Additionally, the flexibility and expertise of our specialists empower us to not only meet but exceed customer demands with timely and effective solutions, ensuring satisfaction remains a top priority. By continuously updating our knowledge base, we remain well-equipped to tackle emerging issues and provide unparalleled service.

What is DX Application Performance Management?

Boost the efficiency of your applications and deliver outstanding user experiences through unmatched insights and intelligence. As modern applications grow more complex and the expectation for flawless customer interactions escalates, traditional Application Performance Management (APM) solutions often fall short in providing the crucial visibility needed to identify and resolve issues before they impact users. Hence, it is vital for APM technologies to advance by incorporating AIOps capabilities, which enable earlier anomaly detection, predictive behavior analysis, and the implementation of informed automatic corrective actions. DX Application Performance Management, formerly known as CA Application Performance Management or CA APM, integrates smoothly with our AIOps framework, allowing for the correlation and analysis of data across users, applications, infrastructure, and network services, thus offering real-time insights into the health of vital business services. By leveraging advanced algorithms and machine learning techniques, DX APM can quickly and accurately identify potential problem sources, ensuring that issues are addressed proactively before they disrupt user experiences. This strategic approach not only improves operational efficiency but also significantly enhances overall customer satisfaction, fostering long-term loyalty and trust. In a rapidly evolving digital landscape, such capabilities are not just advantageous; they are essential for maintaining a competitive edge.

Media

Media

Integrations Supported

InsightFinder

Integrations Supported

InsightFinder

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$195.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Directly

Date Founded

2011

Company Location

United States

Company Website

directly.com

Company Facts

Organization Name

Broadcom

Date Founded

1991

Company Location

United States

Company Website

www.broadcom.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

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