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What is Dynamics 365 Field Service?

Effectively addressing customer concerns on the initial interaction is crucial for maintaining satisfaction. Dynamics 365 for Field Service significantly improves this experience by ensuring transparent communication throughout the entire support journey whenever assistance is requested. The process begins with acknowledging the customer's service request and smoothly moves to providing details about the assigned technician, including their estimated arrival time, followed by updates after the service is completed, and a final confirmation once the issue has been resolved. By actively anticipating, recognizing, and tackling service-related challenges before they come to the customers' attention, businesses can ensure their operations are both reliable and efficient. Building customer trust and loyalty is achieved by equipping service managers and technicians with vital tools and information, allowing them to resolve issues swiftly. Furthermore, optimizing resource allocation and minimizing costs while facilitating excellent onsite interactions is accomplished by strategically deploying technicians exactly where and when they are needed, which guarantees a smooth service experience. This comprehensive strategy not only boosts customer satisfaction but also fosters operational excellence across various facets of the business, creating a win-win situation for both customers and service providers. Ultimately, a commitment to outstanding service helps in fostering a long-lasting relationship with customers.

What is Appify?

No-code platforms that cater to both IT professionals and developers are transforming the software development landscape. The Appify no-code app platform enables users to develop powerful, secure, and enterprise-ready applications that easily sync with existing systems. Users have access to a growing library of pre-built Appify Apps, which facilitate the digitization of various business processes. Our no-code solution offers seamless customization options, allowing you to tailor applications to fit your specific requirements. The Appify platform equips IT teams with the ability to streamline any workflow while ensuring compatibility with established frameworks. To enhance productivity and drive progress, providing our teams with effective tools is paramount, and this is where No-Code technology plays a vital role. Appify is recognized as a leading no-code platform that simplifies the creation of advanced mobile applications for both staff and clients. We foster a supportive environment within our team, ensuring that all members uphold shared values. The platform’s user-friendly interface allows you to easily drag-and-drop components to develop applications, resulting in rapid deployment and development cycles. This efficiency not only nurtures innovation but also empowers organizations to swiftly adapt to evolving business demands, ultimately positioning them for success in a competitive landscape. Embracing such technology can lead to significant improvements in operational agility.

Media

Media

Integrations Supported

AXtension Content Gate
AgriERP
Akoonu
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Google Sheets
Jitterbit
Microsoft Dynamics 365
Obzervr
Oracle Cloud Infrastructure
QuickBooks Online
Resco Inspections+
SAP Cloud Platform
Salesforce
The Asset Guardian EAM (TAG)
Zapier
mainsim

Integrations Supported

AXtension Content Gate
AgriERP
Akoonu
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Google Sheets
Jitterbit
Microsoft Dynamics 365
Obzervr
Oracle Cloud Infrastructure
QuickBooks Online
Resco Inspections+
SAP Cloud Platform
Salesforce
The Asset Guardian EAM (TAG)
Zapier
mainsim

API Availability

Has API

API Availability

Has API

Pricing Information

$95 per user per month
Free Trial Offered?
Free Version

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/field-service/overview/

Company Facts

Organization Name

Appify

Date Founded

2017

Company Location

United States

Company Website

appify.com

Categories and Features

Field Sales

Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Sales

Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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