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What is Dynamics 365 Field Service?

Effectively addressing customer concerns on the initial interaction is crucial for maintaining satisfaction. Dynamics 365 for Field Service significantly improves this experience by ensuring transparent communication throughout the entire support journey whenever assistance is requested. The process begins with acknowledging the customer's service request and smoothly moves to providing details about the assigned technician, including their estimated arrival time, followed by updates after the service is completed, and a final confirmation once the issue has been resolved. By actively anticipating, recognizing, and tackling service-related challenges before they come to the customers' attention, businesses can ensure their operations are both reliable and efficient. Building customer trust and loyalty is achieved by equipping service managers and technicians with vital tools and information, allowing them to resolve issues swiftly. Furthermore, optimizing resource allocation and minimizing costs while facilitating excellent onsite interactions is accomplished by strategically deploying technicians exactly where and when they are needed, which guarantees a smooth service experience. This comprehensive strategy not only boosts customer satisfaction but also fosters operational excellence across various facets of the business, creating a win-win situation for both customers and service providers. Ultimately, a commitment to outstanding service helps in fostering a long-lasting relationship with customers.

What is Avayler?

Ensuring a smooth and enjoyable experience for your customers is crucial, beginning with their initial interaction with your brand and extending through ordering, service fulfillment, and beyond. Provide your customers with the necessary tools for an exceptional service journey through this all-encompassing, feature-rich field service solution. For services conducted on-site, allow your customers to take charge of their schedules and expenses with this innovative service offering. Whether you are providing services at a designated site or in the field, Avayler guarantees a comprehensive solution that not only satisfies your customers but also empowers your technicians. Crafted by specialists from the retail and automotive service industries, Avayler is tailored to enhance seamless customer interactions and deliver an unmatched customer experience. This tried-and-true solution has already been boosting customer satisfaction in the service domain, demonstrating its effectiveness. With options available both on-site and via mobile platforms, Avayler offers service-oriented businesses a true omnichannel strategy for field service, making it simpler than ever to cater to various customer requirements. Ultimately, this approach not only enriches customer relationships but also positions your business for sustainable growth in a competitive market.

Media

Media

Integrations Supported

AXtension Content Gate
AgriERP
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

Integrations Supported

AXtension Content Gate
AgriERP
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

API Availability

Has API

API Availability

Has API

Pricing Information

$95 per user per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/field-service/overview/

Company Facts

Organization Name

Avayler

Company Location

United Kingdom

Company Website

www.avayler.com

Categories and Features

Field Sales

Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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