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What is ER Tracker?

Keep a close watch on all expenditures associated with cases, including administrative expenses, temporary worker costs, employee leave, and tribunal charges. Maintain organization with comprehensive case dashboards that showcase critical deadlines, a visual representation of case milestones, effective task oversight, and timely notifications. Your team will receive daily updates on task deadlines through integrated email notifications, customizable letter templates, and document scanning capabilities. Utilize extensive reporting tools to uncover trends and insights. Increased transparency around case costs and timelines enables you to make impactful enhancements. The custom cloud-based platform is tailored to meet your organizational policies and procedures, ensuring compliance while keeping your cases on track, ultimately leading to faster resolutions, reduced tribunal risks, and more time for relationship management. HRCase is a cloud-based case management tool designed to streamline the tracking, documentation, and monitoring of employee relations cases, turning your policies into distinct, actionable stages for your staff. This cutting-edge approach not only simplifies the procedural workflow but also significantly boosts the efficiency of managing employee relations issues, paving the way for better workplace dynamics and enhanced employee satisfaction.

What is Civica Complaints Management?

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RLDatix

Date Founded

1986

Company Location

United States

Company Website

www.allocatesoftware.com/hr-case-management-software/

Company Facts

Organization Name

Civica

Date Founded

2001

Company Location

United Kingdom

Company Website

www.civica.com/complaints-management

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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ITSM Software S.A.