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What is Ecrion?
A modern and savvy strategy for improving the customer experience is crucial for businesses today. While Customer Communication Management may initially seem simple, a deeper examination of the various communication methods employed—ranging from sales proposals to invoices, and from promotional offers to appointment alerts—reveals a growing complexity. As companies utilize an array of channels such as print, email, interactive online documents, SMS, and push notifications, alongside accommodating the diverse preferences and languages of their customers regarding formats and tones, effective communication can quickly become a daunting task. Ecrion’s document automation platform offers a solution by streamlining the generation and distribution of essential business documents within a flexible and scalable structure. By establishing workflow rules, it accelerates and clarifies complex processes—whether manual, fully automated, or a mix of both—ensuring that communications remain consistent, high-quality, and properly managed. This not only boosts the efficiency of the organization’s communication efforts but also fosters enhanced customer satisfaction and loyalty, ultimately giving businesses a competitive edge in their respective markets. Investing in advanced communication solutions is a proactive step toward sustained success and customer retention.
What is Alchem-e Dashboard?
Alchem-e features a user-friendly dashboard that streamlines command and control over operations while facilitating the swift establishment of automated workflows. Additionally, it boasts a sophisticated workflow management system that monitors activities, streamlines tasks, and equips users with the necessary information and tools to enhance job performance. This platform is particularly advantageous for service providers, internal printing facilities, and marketing agencies. With its aesthetically pleasing user interface and essential analytics tools, it assists in overseeing document production, distribution, and maintenance effectively. Users can also keep track of their operations and maintain communication with clients through dedicated modules. The system's metrics offer rapid and consolidated insights into critical performance indicators, including operational processing, omnichannel distribution, and financial outcomes, among others. Overall, Alchem-e not only enhances efficiency but also fosters better engagement and insight, making it a valuable asset for any organization.
Integrations Supported
AVImark
Cross-Border
DocuShare
Exa PACS
IDEXX Neo
JangoMail
Mailchimp
Microsoft Dynamics 365
Midnight
NCP
Integrations Supported
AVImark
Cross-Border
DocuShare
Exa PACS
IDEXX Neo
JangoMail
Mailchimp
Microsoft Dynamics 365
Midnight
NCP
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ecrion Software
Date Founded
2002
Company Location
United States
Company Website
www.ecrion.com
Company Facts
Organization Name
Racami
Date Founded
2008
Company Location
United States
Company Website
racami.com
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Master Data Management
Data Governance
Data Masking
Data Source Integrations
Hierarchy Management
Match & Merge
Metadata Management
Multi-Domain
Process Management
Relationship Mapping
Visualization
Print Management
Cost Tracking
Device Status Monitoring
Environmental Metrics
Guest Printing
Mobile Printing
Multi-Printer Support
Multiple Authentication Methods
Print Billing
Print Job Deletion
Print Job Routing
Print Quotas / Limits
Remote Printing
Reporting / Analytics
Secure Print Job Release