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What is Encore?

Discover how our all-encompassing workforce management solution equips your organization to optimize resource usage, enhance flexibility, and elevate overall efficiency. Highlight to your clients the opportunities for revenue growth and the reduction of inefficiencies through Pixel-powered Encore features, including mobile timekeeping, job scheduling, and wireless forms. Transitioning to digital documentation eliminates the expenses, delays, and errors tied to conventional paperwork. This solution allows for the capture of filled-out documents straight from the field via smartphones or tablets, enabling the integration of images, digital signatures, and audio recordings. Moreover, it supports the seamless transfer of incomplete forms between devices, ensuring they are finalized efficiently within the organizational hierarchy. Additionally, on-site payment processing via credit or debit cards enhances convenience for customer transactions. Encore's adaptability to various industry needs ensures a tailored approach, making it a versatile choice for different sectors. By seamlessly integrating with numerous popular third-party applications, Encore mitigates the challenges associated with change management, facilitating a smooth transition into existing workflows. This adaptability not only optimizes operations but also significantly boosts user satisfaction throughout your organization, creating a more engaged and productive workforce. As a result, organizations can achieve greater operational cohesion and effectiveness in their daily activities.

What is Dusk IOP?

Dusk IOP, an Australian-owned and operated company, brings together teams and data to improve operational efficiency. By harnessing visibility, actionable insights, intelligence, and automation, it empowers your field workforce, back office, and customers to collaborate effortlessly within a cohesive digital space. The platform stands out in workforce scheduling, project management, and optimized workflows, setting a new benchmark for automation, compliance, safety, and transparency. With its single-view system that integrates smoothly with your current infrastructure, managing resources or teams is as simple as drag-and-drop dispatch, allowing you to reassign tasks with a single click. It includes built-in constraints for skills, shifts, locations, and more to guarantee effective planning. Moreover, Dusk IOP supports the management of Agile projects by providing notifications and various viewing formats, such as Gantt, Task View, Kanban, and an interactive risk matrix, which ultimately improves project efficiency. The platform also enables the digitization of paper forms from your virtual workspace, streamlining processes for better effectiveness. By understanding actual job costs—including tool time, travel time, and allowances—you can significantly enhance your profitability, making well-informed decisions for future projects while also identifying areas for improvement in your operational strategies.

Media

Media

Integrations Supported

Dropbox
Microsoft OneDrive
ADP Document Cloud
Amazon Web Services (AWS)
ArcGIS
Bitbucket
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Jira
MYOB AccountRight
Microsoft 365
Microsoft Excel
Microsoft Project
SAP Cloud Platform
SAP ERP
Salesforce
Slack
Trello
Xero

Integrations Supported

Dropbox
Microsoft OneDrive
ADP Document Cloud
Amazon Web Services (AWS)
ArcGIS
Bitbucket
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Jira
MYOB AccountRight
Microsoft 365
Microsoft Excel
Microsoft Project
SAP Cloud Platform
SAP ERP
Salesforce
Slack
Trello
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Actsoft

Company Location

United States

Company Website

workforce.actsoft.com/encore/

Company Facts

Organization Name

Dusk Mobile

Date Founded

2013

Company Location

Australia

Company Website

duskmobile.com

Categories and Features

Fleet Management

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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