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What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

What is Crux?

Captivate your enterprise clients by delivering swift responses and insightful analysis based on their unique business data. Striking the ideal balance between accuracy, efficiency, and costs can be daunting, particularly when facing an impending launch deadline. SaaS teams have the opportunity to utilize ready-made agents or customize specific rulebooks to create innovative copilots while maintaining secure implementation. Clients can ask questions in everyday language, receiving responses that include both intelligent insights and visual data displays. Additionally, our advanced models excel in not just uncovering and producing forward-thinking insights but also in prioritizing and executing actions on your behalf, thereby simplifying your team's decision-making journey. This seamless technology integration empowers businesses to concentrate on expansion and innovation, alleviating the pressures associated with managing data. Ultimately, the combination of speed and insight is key to maintaining a competitive edge in today’s fast-paced market.

Media

Media

Integrations Supported

Asset Panda
Boomi
ClickUp
Confluence
Genesys Cloud CX
GitHub
Jira Service Management
LumApps
Microsoft Azure
Microsoft SharePoint
NICE CXone Mpower
Okta
PagerDuty
Ping Identity
SAP Cloud Platform
SAP SuccessFactors
Trello
Twilio
Workday Adaptive Planning
Zendesk

Integrations Supported

Asset Panda
Boomi
ClickUp
Confluence
Genesys Cloud CX
GitHub
Jira Service Management
LumApps
Microsoft Azure
Microsoft SharePoint
NICE CXone Mpower
Okta
PagerDuty
Ping Identity
SAP Cloud Platform
SAP SuccessFactors
Trello
Twilio
Workday Adaptive Planning
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Company Facts

Organization Name

Crux

Company Location

United States

Company Website

www.getcrux.ai/

Categories and Features

Categories and Features

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