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What is Etiya Order Management?

As customer expectations continue to soar, there is a growing intolerance for inadequate service and delays in delivery. Consumers now increasingly wish to track their entire order status through their preferred communication channels, and when this functionality is not available, they are more inclined to cancel or alter their orders at the last minute. The stakes are raised even higher when dealing with complex packages sourced from multiple vendors, often due to chaotic order management. To tackle these issues, Etiya Order Management provides a versatile, catalog-driven solution that encompasses order capturing, decomposition, validation, negotiation, orchestration, and execution, while also adeptly addressing risks, exceptions, and potential fallout. This system skillfully configures and customizes all interactions between businesses and their clientele, efficiently collecting orders from various sales channels and ensuring that each one undergoes thorough validation to maintain business integrity. Additionally, it is capable of managing millions of orders on a daily basis. By leveraging a catalog-driven approach to order fulfillment, businesses can swiftly introduce new products and effortlessly modify their fulfillment processes, significantly boosting overall efficiency and enhancing customer satisfaction. In an ever-changing marketplace, such flexibility and responsiveness are essential for sustaining a competitive advantage, making it crucial for companies to adopt innovative order management strategies.

What is Etiya CRM?

For any organization striving for achievement, building exceptional customer relationships is crucial, and the first step in this journey is adopting a clear and effective customer relationship management (CRM) strategy. CRM involves all the techniques, practices, and technologies that organizations employ to manage interactions with both current and potential customers. By utilizing effective CRM strategies, businesses can develop deeper connections with their clientele, which in turn fosters greater loyalty and retention, factors that greatly affect a company's bottom line. Etiya's Customer Relationship Management solution offers a flexible, customer-centric, omni-channel experience that empowers organizations to exceed customer expectations through interactions on diverse platforms and channels. Moreover, Etiya CRM includes a thorough, integrated lead-to-cash process that streamlines customer management. By analyzing social media, companies can uncover communities of interest and identify potential avenues for cross-selling and upselling, thus further enhancing customer relationships. In this rapidly changing market landscape, harnessing these insights is not just beneficial; it can serve as a significant competitive edge for businesses looking to thrive. Consequently, investing in effective CRM solutions is more critical than ever for sustained success.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Wipro Cloud Studio

Integrations Supported

Amazon Web Services (AWS)
Wipro Cloud Studio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Etiya

Date Founded

2004

Company Location

Holland

Company Website

www.etiya.com/en/products/order-management

Company Facts

Organization Name

Etiya

Company Location

Netherlands

Company Website

www.etiya.com/en/products/customer-relationship-management

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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