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Ratings and Reviews 3 Ratings
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What is Eudata Customer Engagement?
We are excited to unveil an all-encompassing agent cockpit that boasts advanced voice capabilities, omnichannel solutions, and in-depth customer profiles. The platform's seamless integration is made possible through user-friendly plug-ins that cater to both customized and legacy CRM systems, as well as a variety of productivity applications. To further enhance user experience, an always-on agent BOT is on standby to guide individuals through processes and help them leverage the necessary tools effectively. Central to this platform is a comprehensive database that meticulously monitors each stage of the customer journey, offering detailed profiles and cross-channel histories that agents and supervisors can access in real time. Moreover, the inclusion of a powerful reporting tool allows for in-depth analysis of all key performance indicators relevant to your operations. The AI-driven chatBOT commands full control over automated conversational processes across multiple channels, ensuring smooth interactions. With millions of users engaging with the platform each month, it significantly improves both customer interactions and agent efficiency. Additionally, by incorporating WhatsApp support, your sales and customer service initiatives become more streamlined, enabling countless individuals to connect via web and mobile devices. This interconnected strategy not only heightens operational efficiency but also significantly enhances the overall experience for customers and agents alike, creating a more cohesive and satisfying interaction environment. As a result, organizations can expect to see improvements in both customer satisfaction and agent productivity.
What is Bettermode?
Bettermode is a customizable online community platform that leverages cloud technology to facilitate connection, engagement, and user retention for branded communities. This innovative software enables users to interact and communicate under your brand, allowing them to create articles, pose questions, provide answers, conduct polls, and participate in various forms of content sharing. With our versatile community platform, you can utilize native widgets, additional widgets, and API capabilities to foster engaging, habit-forming online communities.
The unique value Bettermode offers to clients is highlighted by several key features:
- A fully customizable community platform that lets you design your community site to suit your vision.
- Complete adaptability to align with your brand's guidelines and the navigation structure of your main website or product.
- The option to enhance the customer journey by incorporating community experiences with embedded widgets.
- A comprehensive API store along with an app store, offering a variety of tools like the SEO App, virtual coins App, social login, and many others.
- Over 20 integrations with leading third-party applications, including Zapier, to streamline operations and enhance functionality.
By leveraging these elements, Bettermode empowers brands to create vibrant online communities that truly resonate with their users.
Integrations Supported
Activepieces
Easyflow
Euronovate
Evidence
Facebook
Google Analytics
Integrately
Intercom
KonnectzIT
Lasso Moderation
Integrations Supported
Activepieces
Easyflow
Euronovate
Evidence
Facebook
Google Analytics
Integrately
Intercom
KonnectzIT
Lasso Moderation
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$599
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Eudata
Company Location
Italy
Company Website
eudata.com/conversational-customer-service/
Company Facts
Organization Name
Bettermode
Date Founded
2018
Company Location
Canada
Company Website
bettermode.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Social Networking
Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles