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What is Eudata Customer Engagement?
We are excited to unveil an all-encompassing agent cockpit that boasts advanced voice capabilities, omnichannel solutions, and in-depth customer profiles. The platform's seamless integration is made possible through user-friendly plug-ins that cater to both customized and legacy CRM systems, as well as a variety of productivity applications. To further enhance user experience, an always-on agent BOT is on standby to guide individuals through processes and help them leverage the necessary tools effectively. Central to this platform is a comprehensive database that meticulously monitors each stage of the customer journey, offering detailed profiles and cross-channel histories that agents and supervisors can access in real time. Moreover, the inclusion of a powerful reporting tool allows for in-depth analysis of all key performance indicators relevant to your operations. The AI-driven chatBOT commands full control over automated conversational processes across multiple channels, ensuring smooth interactions. With millions of users engaging with the platform each month, it significantly improves both customer interactions and agent efficiency. Additionally, by incorporating WhatsApp support, your sales and customer service initiatives become more streamlined, enabling countless individuals to connect via web and mobile devices. This interconnected strategy not only heightens operational efficiency but also significantly enhances the overall experience for customers and agents alike, creating a more cohesive and satisfying interaction environment. As a result, organizations can expect to see improvements in both customer satisfaction and agent productivity.
What is Cohort?
Begin your customer engagement journeys swiftly with just a handful of clicks by utilizing our ready-made templates. You don’t need any technical skills to create customized engagement scenarios thanks to a simple drag-and-drop interface. You can effectively track your performance and assess your impact on sales as well as customer satisfaction. Effortlessly link social media, CMS, CRM, third-party applications, and brand partners to provide outstanding experiences. This marketing solution is tailored for straightforward implementation, turning brand customer accounts into an interactive engagement channel that yields impressive results. Moreover, with this innovative tool, businesses have the opportunity to strengthen their relationship with customers in unprecedented ways, fostering loyalty and satisfaction.
Integrations Supported
Euronovate
GitHub
Instagram
Mailchimp
Salesforce
Shopify
Integrations Supported
Euronovate
GitHub
Instagram
Mailchimp
Salesforce
Shopify
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Eudata
Company Location
Italy
Company Website
eudata.com/conversational-customer-service/
Company Facts
Organization Name
Cohort
Date Founded
2022
Company Website
getcohort.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content