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What is Evolven?

It is widely recognized that unidentified alterations are often the leading source of stability challenges; however, IT departments frequently find it difficult to pinpoint what those changes are. This is where innovative solutions come into play. Evolven leverages AI-driven analytics to identify and rank risks stemming from specific, detailed modifications in configuration, applications, infrastructure, and data, allowing organizations to avert and swiftly address issues related to stability, compliance, and security. As agile environments evolve at a rapid pace, this proactive approach enhances the overall user experience for customers. By utilizing Evolven, teams in DevOps, CloudOps, and IT Operations gain improved visibility into their systems, leading to a reduction in incidents and quicker mean time to recovery (MTTR), ultimately fostering a more resilient IT landscape.

What is BMC Helix Enterprise Service Management?

BMC Helix Enterprise Service Management (ESM) is a cloud-based Software as a Service (SaaS) platform designed to enhance user interactions by utilizing intelligent automation and seamless workflows, along with rapid customization capabilities. This innovative solution enables businesses to deliver an all-encompassing service management system that goes beyond IT, integrating various functions such as human resources, facilities management, finance, security, customer support, and agile development operations. By simplifying the challenges linked to personnel, applications, workflows, and communication in both cloud and hybrid settings, it effectively optimizes processes. The deployment of BMC Helix ESM allows organizations to boost overall efficiency, encourage teamwork, and speed up service response times by leveraging AI and machine learning for incident autocorrelation, significantly reducing the need for manual interventions. Additionally, the platform features cutting-edge technologies like AI, machine learning, and robotic process automation to enhance workflows, refine real-time data insights, and enable proactive problem-solving. Furthermore, it supports both agile and traditional DevOps practices, offering a comprehensive set of tools for automating service requests, managing demand, and more, ultimately empowering businesses to quickly respond to evolving requirements. As a result, this flexibility helps organizations maintain a competitive edge in an increasingly dynamic digital environment, ensuring they can thrive amidst constant change.

Media

Media

Integrations Supported

AppDynamics
Azure DevOps Server
BMC Helix Digital Workplace
Cloud Foundry
Dynatrace
Jira
PagerDuty
Splunk IT Service Intelligence

Integrations Supported

AppDynamics
Azure DevOps Server
BMC Helix Digital Workplace
Cloud Foundry
Dynatrace
Jira
PagerDuty
Splunk IT Service Intelligence

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Evolven Software

Date Founded

2007

Company Location

United States

Company Website

www.evolven.com

Company Facts

Organization Name

BMC

Date Founded

1980

Company Location

United States

Company Website

www.bmc.com/it-solutions/service-management.html

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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